“An incomplete installation has been detected”

[KenD]

I’m evaluating Formativ for deployment on our Windows 2003 & Citrix environment.

After installing the Formativ runtime on a test Win2003 server and starting the GroupWise (v7.0) client, I get the error:

“An incomplete installation has been detected. Please reinstall the product and try again.”

I’ve found a forum topic from almost 2 years ago, which seems to relate to the same problem as I’m having. However, this is not an upgrade of any previous version of Formativ, and I’m installing as the domain administrator. Can anyone help us complete our evaluation?

Topic

[Support 1]

Andre,

Thank you, we have received your email. We will resend the information.

Regards,
Advansys Support

[lp_irovetz]

Hello Advansys Support

I saw this thread and i have the same problem

>I’ve installed on a Windows 2003 R2 Terminal Server and I’m getting the “incomplete installation” error

Could I also get your solution, me too
mail: lp.irovetz@arcane-inf.com

I plan to install Citrix on the same server, is your solution evalable for Citrix?

Many thanks

L.P. Irovetz
ARCANE GroupWare

[Support 2]

Hi L.P., we’ve sent this information to you via direct email.

Regards,

Advansys Support

[lp_irovetz]

Sorry, i hadn’t received you solution
Could you resend it again
Thanks

L.P. Irovetz
Arcane grouPWare

[Support 3]

We have resend the email.

Regards,
Advansys Support

[amitevski]

Hello,

we’re having the same problem with w2k term server and presentation server 4. can i get the information too?

regards
am

[Support 3]

We have sent the information to you via direct email.

Regards,
Advansys Support

[gioffre]

Hello,

Sorry for cross-posting but the other thread was 2 years old and I did not notice this newer one.

I installed Formativ Runtime and the Message Saver Pack on a Windows 2003 R2 Terminal server. After installation I get the same error regarding an incomplete installation.
The users only have USER rights on the server but the error occurs even for the administrator. Can you please provide the fix for this problem?

[Support 1]

We have sent you the information by direct email.

Regards,
Advansys Support

[gioffre]

Hello,

I have NOT received the information via E-mail. Please resend.

[Support 1]

We have received your emails, one about this problem, another about not having received the information. We have re-sent the information.

If you have not received our emails, perhaps your spam filter has automatically moved them into the Trash folder? If you cannot find our emails, do you have another email address where we can contact you? Please send contact details only by email.

Regards,
Advansys Support

[zaakiy]

Same problem. Pleas email me the solution as well.

zaakiy
[at]
nticon.com.au

[Support 3]

Thanks for your enquiry.

Unfortunately the Vista security changes do cause some trouble with our existing Formativ 2.0.1 code, primarily our registration system, which of course is confidential information. Our engineers working on this issue.

At this stage, we only provide this confidential information to our registered Formativ user. Unfortunately, we are unable to confirm your Formativ registration in our database. If we missed your registration, please write a message to support (support@advansyscorp.com).

Regards,
Advansys Support

[MSchatz]

Hello,

we’re having the same problem with win2003 terminal server. Please provide the installation information to me, too.

Thanks,
Michael

[Support 3]

We have sent you the information by direct email.

Regards,
Advansys Support

[Author]

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