• Creator
  • #5197

    I have been running a build on a rather large archive, but I am getting errors on the build (available in the log) and it takes a really long time to complete. The first 12000 items run through properly. But around the 13000 range it bogs down, and the log shows issues. A excerpt of the log files:
    2016-08-04 11:20:11.575-04:00 [E] File not moved after 20 attempts (11.0 sec). File: “C:UserstduvallAppDataLocalTempa2go_creator5374A355.CTY_PTBO.CTY_HALL.100.1313569.1.7370.1.fml”, Destination folder: “D:Nancy Hewittmedia-01data0000002″, GroupWise folder: “Nancy HewittMailbox”:

    The directory or file cannot be created.

    I’m not sure what is causing this issue. There should be no reason that the directory or file cant be created, as the first half of the mailbox processes fine. I’ve run this 4 or 5 times now with the same result. Any suggestions? We are running version I have run archives through this before with no issue.

  • Author
  • #10009
    Support 2

    Thank you for your report. This is an unusual disk access problem which can be caused by real-time anti-virus scanners. If there happens to be a virus attached to an email, sometimes the anti-virus (such as Microsoft Security Essentials) can lock the file as it is saved out during the conversion process to XML. This is one reason we recommend disabling real-time malware checking during an export, which not only makes the process faster, it can also avoid this potential issue. Any GroupWise message attachment containing a malware cannot be executed during the export process. You can always run a manual scan after the process is completed.

    There can be many other reasons for file system issues, although according to your history of successful exports, this would be a good place to start because the error appears to be specific to this GroupWise archive and hence may be data related.

    Another suggestion, which will be relayed to you by direct email, is if further troubleshooting is necessary you may wish to try with Archive To Go 4.0 (currently in private beta). 4.0 introduces a new updatable archive format, which enables the resumption of the export after stopping or a failure. This makes it ideal for easier troubleshooting of data related issues and prevents the need to re-export data already exported successfully.

    Kind Regards,

    Advansys Support

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