• Creator
    Topic
  • #3625
    Anonymous

    We had a problem that need your help.
    we forgot to add the registration key in 2 station. after month an error message appear about the temporary key.
    We can’t now enter the code because of error message.
    We tried to remove the program and installed again but we can’t succedd the error message continue.
    how can we install the kee now
    thank you

  • Author
    Replies
  • #5660
    Support 2
    Moderator

    You should be able to register the software in a couple of ways:

    1) entering the registration key via the GroupWise Help|About Formativ dialog;

    2) with the installation file according to the instructions in the distribution kit help file (Formativ Distribution Kit.chm). For example, you can use the /ro-[Registration Code] Register Only Mode:

    The /ro switch is used to register Formativ. It does not install any file, so Formativ must have already been installed on the PC in order to use this parameter. You must provide the registration code exactly as supplied by Advansys, or your reseller, for the registration to be successful.

    So you would use:

    formativruntime.exe /ro-[regcode], where [regcode] should be replaced by the registration code we provided to you.

    I hope this helps. Please let me know if you have any further problems.

    Regards,

    Advansys Support

    [This message was edited by Support 2 on April 07, 2002 at 04:47 PM.]

    #5662
    OFER
    Participant

    where can i find the file formativruntime.exe /ro-in my computer ? or this is a special file that i have to download?

    after 30 days of using the software i can’t enter the GroupWise Help|About Formativ dialog. how can i remove addvancys from the windows registery in order to install it from the beginning?

    #5661
    Support 2
    Moderator

    quote:


    where can i find the file formativruntime.exe /ro-in my computer ? or this is a special file that i have to download?


    The formativruntime.exe file is the installation file for the Formativ Client software (not the Formativ Admin software, which is formativ.exe). The installation file can be downloaded from http://www.advansyscorp.com/formativ_download.htm. I don’t know why you could not access the Help|About Formativ dialog after 30-days.

    The Formativ software can be removed via Windows Add/Remove Programs feature within the Windows Control Panel. However, for obvious reasons, the uninstall procedure will not remove the trial time system.

    Perhaps the best way is to reinstall the Formativ Client software by running formativruntime.exe with the /r option (register), i.e.

    formativruntime /r-[your registration key], where
    [your registration key] is the Formativ Client (runtime) registration key which was provided to you. Please let us know if this does not assist.

    Regards,

    Advansys Support

    P.S. I just realized that I used some HTML characters which caused some text not to display in my last message, making it rather unintelligible. I have corrected it now. Sorry for any inconvenience.

    [This message was edited by Support 2 on April 07, 2002 at 04:46 PM.]

    [This message was edited by Support 2 on April 07, 2002 at 04:48 PM.]

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