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Viewing 15 replies - 1 through 15 (of 929 total)
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  • in reply to: GroupWise / formativ Upgrade #9969
    Support 3
    Participant

    Thanks for your message.

    We will contact you via email about the issue and license.

    Best regards,

    Advansys Support

    in reply to: Strange error message #9986
    Support 3
    Participant

    Thanks for your message.

    quote:
    When I attempt to open it, I get a strange error. It says “Cannot create file” but then it is followed by an extremely long random string of characters

    Unfortunately, we haven’t received this error message. Can you view the message in Archive To Go – Quick Viewer? Could you please send screen shots of the error and archived portable message (FML/VCF file) to support (supportATadvansyscorp.com).

    You can locate the specific archived portable message using steps below:

    – Open the Archive To Go viewer
    – Select the message, then choose “Forward as Attachment” toolbar option or right mouse context menu options.
    – Alternatively, if you can view message in Quick Viewer, then select Properties tab, go to the end, “File Name” contains the actual path. Send the file to us.

    Best regards,
    Advansys Support

    Support 3
    Participant

    You are welcome.

    Regards,

    Advansys Support

    Support 3
    Participant

    You can use the following filter syntax to find messages between date range.

      
    GroupWise.Account.Calendar.Messages.Find("(NOTE) AND (START_DATE >= 2016/01/01) AND (START_DATE <= 2016/12/31)")     
    

    Please see the OAPI filter syntax for more information.

    Regards,

    Advansys Support

    in reply to: VBA / Create an email: To-Adress is empty #9984
    Support 3
    Participant

    Could you please provide us objective of your solution.

    This is a known behaviour of the Object API, where recipient does not stick to the saved draft message.

    You can use the Token API to create the message (i.e. NewMail, ItemSetText, etc), recipients will be stored to the saved draft message.

    Best Regards,

    Advansys Support

    in reply to: bypass login #9976
    Support 3
    Participant

    Thanks for your message.

    We have added your suggestions to our database to review by the engineers.

    Regards,

    Advansys Support

    Support 3
    Participant

    Thanks for your message.

    Your code trying to find messages in Mailbox folder where you should find the messages in Calendar or AllMessages collection. AllMessages will search in all folders so it will take more time to find messages. See the OAPI for more information:
    http://www.novell.com/document…i/data/hyfolkga.html

    Code below find messages in calendar folder:

      
    set oMessages = GroupWise.Account.Calendar.Messages.Find("(NOTE) AND (SUBJECT CONTAINS ""Put note subject line here"")")
    msgbox oMessages.count
    

    Regards,

    Advansys Support

    in reply to: startup error #9973
    Support 3
    Participant

    The template error was a bug in our template system caused when the ‘Hide auditing’ setting is active within the configuration file (config.bin) and our template system baulked at having an empty audit field after the export Wizard was run.

    We have fixed this issue in 3.0.0.3 (Build date 25-March-2015) and provided you an updated version of the solution.

    You have also confirmed by email that the updated version fixed the issue, we are documenting in here so we can close this thread.

    Regards,

    Advansys Support

    in reply to: startup error #9971
    Support 3
    Participant

    Thanks for your message.

    Our engineers able to reproduce the behaviour. We are reviewing to fix the issue, will provide update in this thread.

    Best regards,

    Advansys Support

    in reply to: message not included in archive #9959
    Support 3
    Participant

    Thanks for your message.

    • Start the GroupWise client and log into the account you want to view the message.
    • Open the Archive To Go archive for the account. In the Viewer, go to Tools > Advanced > Open GroupWise Message…, enter the message ID and click OK.

    Regards,

    Advansys Support

    in reply to: Gw2012 and formative 2.7 and delete att #9954
    Support 3
    Participant

    Our engineering team reviewed the Delete Attachments From Selected Messages solution. As there is no API available to delete attachments from a GroupWise message, we can confirm our solution needs to delete the message and recreate a new message without the attachments.

    As our solution deletes the selected message, the GroupWise client selects the next message by default. Unfortunately there is no GroupWise API available to select a specific message, otherwise we could select the recreated message automatically.

    We will write to Novell to see if it is possible to provide an API to select a message. If an API becomes available in future then we will update the solution and let you know.

    Best Regards,

    Advansys Support

    in reply to: GW email recipients to / from Formativ form #9950
    Support 3
    Participant

    You can use the Token API to access and set the draft message properties (subject, recipient, body, etc).

    Sample code below access the draft message recipient and set a new recipient.

      
      dim resultVal
      dim emailAddress
    
      ' Access recipient from the draft message.
      ' See 'ItemGetText()' Token: http://www.novell.com/document...n/data/h527tv7z.html
      if (GroupWise.Throwtoken("ItemGetText(""X00"";0)", emailAddress)) then
        msgbox "Recipient: " & emailAddress
      end if
    
      emailAddress = "test@hotmail.com"
    
      ' Update recipient of the draft message.
      ' See 'ItemSetText()' Token: http://www.novell.com/document...n/data/h527tv7z.html
      if (GroupWise.Throwtoken("ItemSetText(""X00"";0;""" & emailAddress & """;0)", resultVal)) then
        msgbox "Recipient updated: " & emailAddress
      end if
    

    Code above used Formativ ThrowToken method which uses the native GroupWise Token Commander to execute the given token. The return value from the token is given in the ResultValue parameter. Please see the Formativ Language Guide for more information.

    Regards,

    Advansys Support

    in reply to: crash while archive is being done #9941
    Support 3
    Participant

    Thanks for your message.

    Sorry to hear about the issue, most likely this behaviour is data related.

    Is there any archive log file (*.log) available? You can find the archive log file by looking at the archive folder, for example: C:Temptest Archivetest.log. The archive log file may not show the specific message causing the issue, however it may show the folder it processing. Please send the archive log and some screen shots of the error to support AT advansyscorp.com.

    We also recommend you to perform full health check of the mailbox, primarily by running GWCheck with the appropriate options. Please see the following feature topic for troubleshooting export problems:
    http://www.advansyscorp.com/forums/topic/2021043902/

    Best Regards,

    Advansys Support

    in reply to: CalendarDates 1.2.4 fails to create cache #9929
    Support 3
    Participant

    Thanks for your post.

    Unfortunately we haven’t had any report about this specific issue, ECD (Enterprise Calendar Dates) should work in Windows 7 considering it works in XP machine.

    ECD stores the system cache data (users, post offices information) in following location. Please make sure the folder have read & write rights:

    C:UsersUSER-NAMEAppDataLocalAdvansysFormativ1.0ConfigEnterpriseCalendarDates

    Work-around approach until this issue resolved, you can copy the “EnterpriseCalendarDates” folder from the XP machine to the Windows 7. Generally system cache need to be refresh when users added or removed from the system.

    XP config location: C:Documents and SettingsUSER-NAMELocal SettingsApplication DataAdvansysFormativ1.0Config

    Hope this helps.

    Best regards,

    Advansys Support

    Support 3
    Participant

    We have received your screenshot, thanks. We will contact you via direct email.

    Regards,
    Advansys Support

Viewing 15 replies - 1 through 15 (of 929 total)