/ Forums / Advansys Formativ / Commercial Formativ Solutions by Advansys / CalendarDates 1.2.4 fails to create cache

  • Creator
    Topic
  • #5168
    Gerd Zobel
    Participant

    GroupWise 2012 on Windows in Backend, GW2012 SP1 Client, GWTAPP.DLL applied.
    Windows 7 as client operating system.
    formative framework 2.6, calendar dates 1.2.4.
    Access to the DOM/PO Directories provided.

    Configuration works fine, trusted app key gets created, but then…

    “A cache could not bei generated for the system shown below. Restart the solution and try again.”

    On another PC with windows XP it works, so it shouldnt be the backend.

    After having tested and cross-checked a lot of things i finally come to the point where i have no more idea..

  • Author
    Replies
  • #9929
    Support 3
    Participant

    Thanks for your post.

    Unfortunately we haven’t had any report about this specific issue, ECD (Enterprise Calendar Dates) should work in Windows 7 considering it works in XP machine.

    ECD stores the system cache data (users, post offices information) in following location. Please make sure the folder have read & write rights:

    C:UsersUSER-NAMEAppDataLocalAdvansysFormativ1.0ConfigEnterpriseCalendarDates

    Work-around approach until this issue resolved, you can copy the “EnterpriseCalendarDates” folder from the XP machine to the Windows 7. Generally system cache need to be refresh when users added or removed from the system.

    XP config location: C:Documents and SettingsUSER-NAMELocal SettingsApplication DataAdvansysFormativ1.0Config

    Hope this helps.

    Best regards,

    Advansys Support

    #9928
    Gerd Zobel
    Participant

    hi,
    we tried the workaround, but that gives us the same error 🙁

    We already checked the possible rights issues on the workstation, but all rights and possiblities to create and delete are present.

    The GW System lies on Windows Servers and the directories are mapped by unc.
    afair there is no novell client on the workstation, but i think it is not needed..

    #9927
    Support 2
    Moderator

    Thanks for the update and sorry to hear that the problem persists, although we do not know why. Below are a couple of suggestions for further troubleshooting.

    • Try installing and running from another workstation.
    • Install the Novell Client just in case it makes a difference.
    • Double-check the rights to the user’s folder used for the Calendar Dates applet system cache.
    • Send us the Formativ configuration for the workstation(s) where the applet does not run correctly. To access the config information, select the GroupWise client’s Help menu, select About Formativ, select the Configuration tab and use the Copy to Clipboard button, then paste the config info into an email to support AT advansyscorp.com.

    Kind Regards,

    Advansys Support

    #9930
    Gerd Zobel
    Participant

    finally…
    we checked on another machine under win7. That worked, so we knew really had to be something with the PC..

    Comparing the installed software we found a mismatch..

    MSXML4.0 SP3 needed to be installed!!!
    That made it.

    #9931
    Support 2
    Moderator

    Thank you very much for sharing your solution and the good news.

    Kind Regards,

    Advansys Support

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