Support 2

[Support 2]

Hello Brent,

Advansys only supports Archive To Go 3.0 with GroupWise 2014. A very significant percentage of the development work was dedicated to the code rewrite for supporting the new GroupWise 2014 REST Administration API used for Enterprise Mode. This is because the Admin Object API, supported by previous versions of GroupWise and used by Archive To Go 2.0 and earlier, was removed from GroupWise 2014.

Hopefully this helps clarify a major functional difference between Archive To Go 3.0 and previous versions.

Kind Regards,

Advansys Support

[Support 2]

Hi Martin,

Thank you for your message. Formativ 2.6 does not support GroupWise 2014 and this explains the errors you are experiencing. Formativ 2.7 will support GroupWise 2014 and a private beta is currently available for testing. Should you wish to review the beta, please send an email to support AT advansyscorp.com confirming your request.

We anticipate that the release version of Formativ 2.7 will be available by December.

Kind Regards,

Advansys Support

[Support 2]

We have been advised that the customer resolved the issue by installing Advansys Message Viewer 2.0.3. Unfortunately we do not know why it solved this particular problem but we are noting it hear in case any other customer experiences the same issue.

quote:

…we tried version 2.0.3 which worked and the non standard devices worked too.

Kind Regards,

Advansys Support

[Support 2]

Thanks for the additional information. To ensure we understand correctly, can you confirm that the problem does not appear when running on your modified company standard image?

What workstation operating system are you running?

In terms of troubleshooting, we need to gather more information. If the problem does not appear in your modified workstation environment, we need to identify the differences between standard and modified which may precipitate the issue.

We can take this offline if you like and you can send the information to support AT advansyscorp.com. Once the cause and a solution is identified, we will update this post thread.

Kind Regards,

Advansys Support

[Support 2]

Thank you for your post. The range check error may be caused by a workstation which has been running for a very long time without a reboot. Does rebooting the system resolve the issue?

Is it happening on more than one workstation?

quote:

Does the Message Viewer require any additional software i.e. a GroupWise Client to work?

Apart from the documented system requirements for Message Viewer, no additional software, such as the GroupWise client, is required to view FML messages.

quote:

Could we force the FML files to be opened in Textmode instead of HTML mode?

No, this is not possible. If this is the same problem we’ve had reported on rare occasions in the past, it relates to an unusual environmental issue.

Please let us know if you have any further questions and if the reboot resolves the problem.

Kind Regards,

Advansys Support

[Support 2]

Thank you very much for sharing your solution and the good news.

Kind Regards,

Advansys Support

[Support 2]

Thank you for your question. Archive To Go Indexer can index a range of file formats as described in the documentation. Sometimes message file attachments cannot be indexed because they are password protected or are not one of the supported formats. These errors are more informational in nature, just raising awareness that some file attachments may not be searchable when using Archive To Go Finder. These errors and warnings will not impact the key capability to search message content, such as subject, body text etc.

Does this help? Please let us know if you have any further questions.

Kind Regards,

Advansys Support

[Support 2]

Thanks for the update and sorry to hear that the problem persists, although we do not know why. Below are a couple of suggestions for further troubleshooting.

• Try installing and running from another workstation.
• Install the Novell Client just in case it makes a difference.
• Double-check the rights to the user’s folder used for the Calendar Dates applet system cache.
• Send us the Formativ configuration for the workstation(s) where the applet does not run correctly. To access the config information, select the GroupWise client’s Help menu, select About Formativ, select the Configuration tab and use the Copy to Clipboard button, then paste the config info into an email to support AT advansyscorp.com.

Kind Regards,

Advansys Support

[Support 2]

Thank you for your report. To assist us troubleshoot the problem, could you please check that the same problem occurs:

a) on another machine; and
b) when using the import into an existing account option?

Could you please send any logs, screen shots of unique errors and the test results from the suggestions above directly to suppport AT advansyscorp.com.

Kind Regards,

Advansys Support

[Support 2]

Hi André,

We are not sure what you mean. Can you provide some more information or a screen shot?

You can send a direct email to support AT advansyscorp.com.

Kind Regards,

Advansys Support

[Support 2]

Thank you for your question. With Archive To Go (A2Go) 2.0 you cannot export a specific folder from a person’s native GW archive. With the next release, A2Go 3.0, you will be able to use a folder name text matching filter to export one or more specific folders from the GroupWise account’s main mailbox and/or personal archives.

If you would like to review the pre-release beta for Archive To Go 3.0, please write an email to support AT advansyscorp.com and reference this post.

Kind Regards,

Advansys Support

[Support 2]

Our Personalized Emailer (PE) solution does not use MAPI and runs within the GroupWise client using our Formativ C3PO framework.

Kind Regards,

Advansys Support

[Support 2]

Thank you for your enquiry. The Formativ Stationery solution can work only when used within the GroupWise client and not via an external process, such as a MAPI based automation system. This is is why we created the Personalized Emailer, although currently it is supported only for versions up to GroupWise 8. Some customers have successfully used the Personalized Emailer with GroupWise 2012, although we haven’t yet discovered the environmental reason which determines whether it will work within one GroupWise 2012 client environment and not another.

Kind Regards,

Advansys Support

[Support 2]

Hi Mike,

Thank you for your post. We need to get some further information to better understand what may be happening here, in particular to differentiate between the user’s main online mailbox and their GroupWise personal archive.

quote:

He had items in his archived MAILBOX and archived SENT folder.

Do you mean his GroupWise personal archive?

quote:

Ran A2go, and these items don’t show.

If you do mean the GroupWise personal archive, is it configured correctly in the Archive To Go Creator wizard to be exported?

quote:

I then made a dummy “SENT” folder in users cabinet, and a dummy “MAILBOX” folder in his cabinet, and moved all items to respective into those folders. Ran the product again, and the folders I made in the cabinet don’t show in A2go.

Is it correct to assume you did this in the mail online mailbox?

What happens if you use a different name from SENT and MAILBOX, such as Sent-arc and Mailbox-arc?

According to the GroupWise engineering team, the Sent folder in GroupWise is not a ‘real’ folder, it is a special query folder. This may or may not be of significance, just being noted here for completeness.

Could you please send the exported archive’s log to “support AT advansyscorp.com”?

quote:

Need help. I ran A2GO with all options for “Get Hidden” checked.

Hidden is an option which is not normally required, although does not represent a problem to have enabled. It simply makes visible to Archive To Go any special message types which have the hidden flag enabled. I’m not aware of any applications which use the hidden message flag. We used to use it about a decade ago to store configuration data in the GroupWise account but phased it out in favor of other approaches.

quote:

If you query an email from these folders it actually will find one from these folders even though they don’t exist???

Do you mean when using Archive To Go Finder?

Sorry if we’ve misunderstood something and feel free to provide any further clarification or corrections in the email you send to support along with the requested log file.

Kind Regards,

Advansys Support

[Support 2]

Hello and thank you for your post. As these mailbox errors will require additional log file information and analysis, we will correspond with you via direct email. We would be very pleased to assist you aim for the highest quality export possible.

As a general rule, the following steps should be check in our Troubleshooting Export Problems section.

While your workstations have good specifications, double-check that any unnecessary applications are unloaded from memory. This is particularly important for processing large attachments.

Another issue which can cause problems is anti-virus software, including Microsoft Security Essentials. The real-time interception features should be disabled because they can introduce latency and file-locking problems for interim message processing during the export.

Data related problems can often be resolved by isolating the problem message, which can be tedious, particularly when corruption can make the Archive To Go process unstable. Moving messages between folders can often rewrite the database and resolve minor data corruptions.

We will send you a message to the email address with which you registered for this forum.

Kind Regards,

Advansys Support

[Author]

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