Support 2

[Support 2]

Do you have an XP workstation on which you can test it as a reference?

Kind Regards,

Advansys Support

[Support 2]

Yes, it is documented and we do not have a resolution. The scope of the work to fix the issue is yet to be determined.

If you would like to provide further background to your current and ongoing needs, to which we may be able to respond in more detail, please feel free to email us directly at support@advansyscorp.com.

Kind Regards,

Advansys Support

[Support 2]

Thank you for providing the complex search query example above. A quick check reveals this issue is already documented in our JIRA database (ATG-273). We logged this in 2006 after an internal review and, until now, have not had any external customer reports on this issue.

Thanks again for the example, we can now take this use case into consideration during feature prioritization reviews (we added a reference to your post to issue ATG-273).

Kind Regards,

Advansys Support

[Support 2]

Currently we are focused on getting the 2.0 release shipped. While we have long list of enhancements in our product development system, the roadmap beyond 2.0 will be influenced by post-release customer feedback and how the next versions of GroupWise evolve.

Your recent feedback regarding the need for creating archives from search results is helpful for prioritizing features. Is there other functionality which is high on your list of needs?

If you prefer, we can continue the discussion via direct email, support@advansyscorp.com.

Kind Regards,

Advansys Support

[Support 2]

Thank you for the background information, which is very helpful in assisting us to prioritize new features for Archive To Go. Although it did not make 2.0, which is in the closing stages of QA and documentation prior to shipping, we will discuss your recommendations during our next planning meeting and seek to prioritize it for the next minor point release.

Thank you again for your feedback. As we design and develop the new functionality, would you be interested in early testing of a build with this feature included?

Kind Regards,

Advansys Support

[Support 2]

Great news, thanks for letting us know.

Kind Regards,

Advansys Support

[Support 2]

This problem should be resolved with the release of GroupWise 8.0.1 HP1. We will confirm once our test results are in.

Advansys Support

[Support 2]

Yes, you require a license of Stationery and Templates for each workstation on which the software is used. When Stationery and Templates are both required, generally the Presentation Pack is the most cost effective option. Further information on pricing can be obtained by discussing with your Advansys reseller or writing to sales@advansyscorp.com.

Kind Regards,

Advansys Support

[Support 2]

quote:

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–I am having problems with loading a background image on my stationery. You don’t see it on the stationery when you create a new email within Groupwise. I have found some documentation regarding that it may need to be done by a URL image — I don’t quite understand this. How do I get it placed on the web?

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The problem is that we cannot programmatically attach a background image to the message. This means a background image referenced in the stationery needs to be placed on a Web site to which you have access and the public can access as well. If you don’t have access to your own Web site, as an example you could probably upload it to a Flickr account, or one which enables a permanent and public URL to the image that you use in your stationery.

quote:

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–Also, is there a way to lock the stationery so that it cannot be edited by everyone which uses it?

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You could make the stationery file read-only but you cannot prevent users editing the contents of a draft GroupWise message.

quote:

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–I am using the [Type Here] function on several fields within a stationery. Can you control the tabbing order?

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No.

quote:

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— I have one area which I have [Type Here] and it does not show up when you are in Groupwise, the others do?

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That sounds like either a HTML or a GroupWise specific issue. Are you able to send the Stationery (as an attachment) to support@advansyscorp.com for review, along with a detailed description of where the problem lies?

Kind Regards,

Advansys Support

[Support 2]

Thank you for your enquiry. Yes, to be able to load the created stationery into a GroupWise mail message using the Stationery solution, Formativ Runtime 2.0 and the Stationery Applet needs to be installed on the target user’s workstation. You also need to copy your stationery HTML file (and any images) to the Stationery location on the other users’ workstations. To find where the Stationery files are located, see the Settings… option on the main Stationery dialog.

Formativ Runtime 2.0 is the core framework required to execute Formativ Applet solutions (such as Stationery, Templates), similar to the way you need JAVA installed to execute JAVA based solutions or the Microsoft .NET Framework to run .NET based solutions.

I hope this answers your question.

Kind Regards,

Advansys Support

[Support 2]

Thank you for your post. We will reply via direct email to answer your question.

Kind Regards,

Advansys Support

[Support 2]

If a user is not authenticated to the network, then yes, it certainly presents a challenge for what you wish to achieve. While I’m not sure if it will help, could you potentially use separate LDAP authentication to eDirectory? From our early experience, LDAP is generally slower than NDAP authentication and distribution. However, if it works, it may be an option for your use case.

Otherwise the only way is to login at least periodically to the network or use a solution like ZENworks to distribute your applets.

Kind Regards,

Advansys Suppport

[Support 2]

For one of the users who should have the Run menu disabled, have you confirmed via the Formativ Configuration tab (GroupWise Help -> About Formativ -> Formativ Configuration) that the correct configuration object is being used?

If you have not resolved the problem, can you send an example user configuration, where it is not working, to support@advansyscorp.com?

Regards,

Advansys Support

[Support 2]

No, to run Archive To Go you do not need Advansys Formativ 2.0, which is required for the Personalized Emailer. Formativ 2.0 is a completely separate product.

Kind Regards,

Advansys Support

[Support 2]

Thanks for the reply. To help us narrow down the possibilities of the cause, could you please let us know the following:

• Has it been working previously on the affected machine?
• Does it happen for all users, some users or one user?
• Do you have Microsoft .NET 1.1 installed on the user’s machine?

Please also send us the Formativ configuration information by selecting the GroupWise client’s Help menu, select About Formativ, select the Configuration tab and use the Copy to Clipboard button, then paste the config info into an email to support@advansyscorp.com.

[Author]

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