#8290
Support 1
Participant

Thank you for explaining your method of fixing the problem.

We think that something in your system setup has changed since the reinstallation, leading to the reappearance of the error. It is possible that GroupWise and Outlook can update their respective WMS profiles without warning. This is why we recommend distinct profiles in Windows Messaging, one for GroupWise, one for Outlook. The GroupWise profile should use GroupWise-only services, and vice versa for Outlook.

Could you describe the behaviour of Personal Outlook Migration in both scenarios? That is:
(a) no contacts migrated, and
(b) GW crashes.

Specifically, at what point in the process does the ‘Access violation…’ message appear? Can you provide a log that corresponds to each scenario? You can limit the time it takes to test this by restricting the migration to Contacts only. You can produce a more detailed log by holding down the SHIFT key as you execute Personal Outlook Migration. Ideally, we would prefer that you send log data and Formativ configuration data to support@advansyscorp.com.

I hope this helps, and we look forward to hearing from you again.

Advansys Support