Thank you for your suggestions.
It appears that the workstation (which does not have the NetWare client installed) is not logged in to eDirectory. Have all relevant settings in the Formativ utility (in the Windows Control Panel) been set appropriately? I mean the settings on the Protocols and LDAP tabs.
If the problem continues, could you send the Formativ configuration (see below) from this workstation? Please send this information to email@example.com .
You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your email (or save it to a plain-text file and include it as an attachment).