#8526
Support 1a
Participant

Thank you for your question. We have not received any reports of issues with this applet, and suspect that something environmental may be the cause.

Does this problem only happen on one machine, a few or all?

Could you please perform the following steps to assist us in troubleshooting the problem:

1. Start GroupWise, then from the main GroupWise menu select Help|About Formativ. On the dialog that appears, select the configuration tab. Press the copy to clipboard button. Close the dialog, then compose a new GroupWise email message addressed to support@advansyscorp.com. Paste the contents of the clipboard into the body of the new message.

2. ZIP the contents of the directory you have your signature files stored in, then attach the zip file to the GroupWise message.

3. Send us the message so we can review your configuration information and signature files.

Thank you,

Advansys Support