Reply To: Outlook Migration – access violation at adress XYZ in module ntdll.dll

[Support 3]

Thanks for your post. Unfortunately, we haven’t any report about the ntdll.dll error on the Personal Outlook Migration solution.

We have received few reports about the ntdll.dll error when user view or applet access shared folders, address books, etc. The cause of the error still unknown and appear to be GroupWise client related.

A quick Google search on “ntdll.dll” turns up several threads, it appears to faulty printer drivers, terminal server, etc.

http://groups.google.com.au/group/novell.support.groupwise.7x.clients/browse_thread/thread/6bf08665346f3219?hl=en&ie=UTF-8&q=groupwise+%22ntdll.dll%22+module+address#912ee6ef68a57358
http://forums.novell.com/novell-product-support-forums/groupwise/groupwise-6x/gw6-clients/76003-groupwise-crashes.html

We would suggest you to re-install the GroupWise client to latest point release. It also could be environmental, can you re-produce the behaviour to another machine or user?

Regards,
Advansys Support