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Thank you for your enquiry.
We have not seen this problem reported previously. Other customers who have deployed Formativ on Citrix (or Windows Terminal Services) are using the product successfully.
I notice (in a more recent post) that you have requested more information on how to deploy on Citrix. This information will be sent by direct email.
If you are still having problems, please provide more details on:
We are using Romaing Profiles and so the ‘Local Settings’ are newer in an Profile. Unfortunately Formativ Message Saver Pack 2.0 saves his config and ohters in a Subfolder of ‘Local Settings’.