Can’t view GroupWise emails through Archive2Go viewer

[dtyoshih]

We have a user that cannot view his GroupWise messages through Archive2Go Viewer. Below is the log file. Any ideas what’s happening and how to fix the problem? Thanks.

Key,Account,LogDate,LogTime,Name,Value,Details
4256c35,23995,2010-06-14,10:02:23,Product,Advansys Archive To Go,”Version: 1.5.0.3, Date: 2008-06-04T12:11:52 – Licensed”
4256c35,23995,2010-06-14,10:02:23,Operating System,Windows 2000,Version: 5.0.2195.0
4256c35,23995,2010-06-14,10:02:23,Runtime,Microsoft Framework for .NET,Version: 1.1.4322.573
4256c35,23995,2010-06-14,10:02:23,Client ID,23995,IP Address: [deleted for security]
4256c35,23995,2010-06-14,10:02:23,Client,GroupWise,”Version: 7.0.2 HP, Date: 2007-06-06T10:28:50″
4256c35,23995,2010-06-14,10:02:23,Account Access Mode,Local,
4256c35,23995,2010-06-14,10:02:23,Account Type,User,
4256c35,23995,2010-06-14,10:02:23,Account,23995,Mailbox: Online
4256c35,23995,2010-06-14,10:02:23,Command Line,/ipa-[deleted for security] /ipp-1677,
4256c35,23995,2010-06-14,10:02:23,Include Main Account,False,
4256c35,23995,2010-06-14,10:02:23,Include Personal Address Books,False,
4256c35,23995,2010-06-14,10:02:23,Include Trash Folder,False,
4256c35,23995,2010-06-14,10:02:23,Include Incoming Shared Folders,False,
4256c35,23995,2010-06-14,10:02:23,Include Selected Folders,False,
4256c35,23995,2010-06-14,10:02:23,Include Message Properties,True,
4256c35,23995,2010-06-14,10:02:23,Include Native Archive(s),True,
4256c35,23995,2010-06-14,10:02:23,Include items dated from,1/1/2008,
4256c35,23995,2010-06-14,10:02:23,Include items dated up to,5/31/2010,
4256c35,23995,2010-06-14,10:02:23,Build Index,False,
4256c35,23995,2010-06-14,10:02:23,Output Folder,C:Documents and Settings23995.3JMQR21DesktopGroupWise Archive viewer,
4256c35,23995,2010-06-14,10:02:23,Account Name,Victor Yee,
4256c35,23995,2010-06-14,10:02:23,GroupWise Archive,True,c:officewpwinwpdocs
4256c35,23995,2010-06-14,10:05:12,Messages Found,0,
4256c35,23995,2010-06-14,10:05:12,Messages Exported,0,
4256c35,23995,2010-06-14,10:05:12,Contacts Found,0,
4256c35,23995,2010-06-14,10:05:12,Contacts Exported,0,
4256c35,23995,2010-06-14,10:05:12,Completion,Failed,

[This message was edited by Support 1 on November 29, 2011 at 02:33 PM.]

Topic

[Support 1]

Thanks for reporting the problem. To avoid security breaches in your network I have edited your post to remove IP addresses listed in the log.

You wrote:

> We have a user that cannot view his GroupWise messages through Archive2Go Viewer.

What does the user see? Do any errors appear?

The log you posted is the audit log. Please send the process log (zipped) to support@advansyscorp.com; you should find this file (named ‘23995.log’, after the account name) in the archive folder.

Note: the audit log shows that you are using GroupWise 7.0.2 HP. We always recommend using the latest patch for a specific version of GroupWise. For GroupWise 7.0 the latest patch is 7.0.4. While I do not know the specific cause of the problem, it’s possible that upgrading will fix it.

You may find the Novell Patch Finder helpful.

Kind regards,
Advansys Support

[Author]

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