#8529
Support 2
Moderator

Sorry for the delay. Fortunately nothing sinister, we’re still researching potential causes of the problems you describe and the most effective way to move forward. For example, one thing you will notice that is different between your configuration listings is that your Symphony Third Party Handler DLL entries are duplicating.

quote:


Third Party Handlers

DLL1 C:NovellGroupWiseNexicnxs260.dll
Nexic Symphony Shortcut Bar (NXS260.DLL) 6.0.0.0 2, 0, 0, 20402 02/04/2002 05:00:00 am
DLL2 C:NovellGroupWiseNexicNXSY60.dll
Nexic Symphony for GroupWise (NXSY60.DLL) 6.0.0.0 2, 0, 0, 20402 02/04/2002 05:00:00 am
DLL3 C:NovellGroupWiseNexicNXSY60.dll
Nexic Symphony for GroupWise (NXSY60.DLL) 6.0.0.0 2, 0, 0, 20402 02/04/2002 05:00:00 am
DLL4 C:NovellGroupWiseNexicnxs260.dll
Nexic Symphony Shortcut Bar (NXS260.DLL) 6.0.0.0 2, 0, 0, 20402 02/04/2002 05:00:00 am
DLL5 C:PROGRA~1AdvansysFormativScriptRecorder.dll
Advansys Formativ Applet Recorder (SCRIPTRECORDER.DLL) 1.5 1.5.1.0 13/09/2002 11:50:44 am
DLL6 C:PROGRA~1AdvansysFormativTokenBlocker.dll
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 1.5 1.5.1.0 17/09/2002 09:06:06 pm
DLL7 C:NovellGroupWiseNexicnxs260.dll
Nexic Symphony Shortcut Bar (NXS260.DLL) 6.0.0.0 2, 0, 0, 20402 02/04/2002 05:00:00 am
DLL8 C:NovellGroupWiseNexicNXSY60.dll
Nexic Symphony for GroupWise (NXSY60.DLL) 6.0.0.0 2, 0, 0, 20402 02/04/2002 05:00:00 am


Recently we have been researching the cause and implementing a work-around to address this Symphony issue, which only seems to occur under particular circumstances and which can certainly impact other third party GroupWise software, such as Formativ (which also use Third Party Handlers).

Upon installation and during GroupWise client startup Symphony may rewrite the order of the DLLs in this section of the registry in order to achieve a particular sequence for its operation. Unfortunately, under certain conditions, Symphony starts duplicating the registry entries, as can be seen above. We spent a significant amount of time tracking the cause and then implementing a work-around in the latest version of Formativ 1.5.7, which is available from our Web site.

We do not know whether this problem is the sole cause of the symptoms you are experiencing. If installing the latest update does not resolve all the issues, should it be agreeable with you, we may be able to arrange a Webex support session so we can see the problems first hand, which can often lead to a speedier resolution.

Regards,

Advansys Support