Reply To: Message Saver Pack

[Support 1a]

There are two components that need to be installed in order to be available for all users: Formativ Runtime and the Message Saver Pack.

Formativ Runtime 2.0

I am not aware of any problems with the installation of Formativ Runtime on a multi-user workstation. I just installed Runtime on XP as a user with Admin Rights, then logged into the same machine as a different standard user. I was able to access Runtime logged in as the second user.

I would suggest you uninstall Runtime from the problem machine, then re-install as a Admin-level user. (Prior to the re-install you might want to check that all files are gone from ‘C:Program FilesAdvansysFormativ’). Log into the machine as another user. You should be able to see the ‘About Formativ’ menu item on the main GroupWise Help menu.

Message Saver Pack

We today detected an issue with the Message Saver Pack installation that would cause it to create shortcuts to the Viewer on the Start menu for the current user only. Is this the problem you saw? We have uploaded an update that should fix this problem. Please download it again and see if it fixes the problem for you. Remember to select the ‘all users’ options when installing.

I hope this helps.

Regards,

Advansys Support