Support 1

The only known cause of deleted tasks being migrated is that the Outlook Trash folder was renamed. Personal Outlook Migration has no way of recognizing the Trash folder if its name has changed.

An Outlook task that is recurring will be migrated as a non-recurring GroupWise task; however its body text states that it is a recurring task.

I am not sure why your new/current/recurring tasks do not migrate. Please help us analyze this issue by sending us your Formativ configuration, and the log file from a migration session. You may post these items to Support@advansyscorp.com. To obtain your Formativ configuration, go to the GroupWise client Help menu, and select About Formativ…; when the dialog appears, go to the Configuration tab and click the button Copy to clipboard, then paste the text into the body of your email. Here are instructions for obtaining the log file:

  • Hold down the Shift key as you start Personal Outlook Migration (this will generate a log file);
  • Undo part of the completed migration: click the Undo button, then (on the Undo dialog) select Tasks only and proceed to undo the migrated tasks;
  • Back on the main dialog, select Tasks only and click the Migrate button to migrate tasks from Outlook;
  • Close the dialog. A Notepad window should open; it contains the text of the log. Copy the text and paste it into your email to us.

We look forward to hearing from you.

Advansys Support