I don’t think you are missing any registry entries. To assist further, could you please post/email a copy of the configuration information from a machine where the applet doesn’t appear to work. You can access the configuration information from the main GroupWise menu: select Help | About Formativ. When the About box appears, select the configuration tab. Press the ‘Copy to clipboard’ button, then paste the contents of the clipboard into your reply posting.
Could you also send a copy of the applet you are using. These two items should make it easier to troubleshoot the problem.
There isn’t any inherent way to change the target base folder from the Windows system-determined Program Files location. This location is the only location we can install to and still comply with Windows standards, so the ability to change the base location wasn’t exposed. The location of Formativ won’t have any affect on the problem you are having removing the menu entries.