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#8541
Support 2
Moderator

We have been able to replicate the close-down problem immediately after GroupWise startup. Unfortunately it appears we introduced the problem in 1.5.6, which was primarily released to work-around an issue with GroupWise Notify.

The problem appears to occur for first time users of Formativ 1.5.6 or users who do not already have a personal folder called ‘Formativ Portals’ in their GroupWise mailbox folder list. We are working on a resolution right now and it should be fixed very shortly.

In the mean time, there are a couple of possible work-arounds:

  • Before installing Formativ 1.5.6, create a personal GroupWise folder called ‘Formativ Portals’. You should then be able to install and use Formativ without the closedown problem.
  • If you are experiencing the problem already, you can go to the Formativ Windows Control Panel applet and deselect the option entitled ‘Create a portal folder in GroupWise called:‘. You can then start the GroupWise client. Then if desired, perform the step above (create the folder manually). Then reenable the portal folder setting in the Formativ Windows Control Panel applet and restart the GroupWise client.

We are working on this problem as a top priority. Thank you for your patience.

Regards,

Advansys Support.