#8279
Support 1
Participant

Thank you for your query.

Our engineers have not been able to reproduce this problem. Consequently, we cannot update the solution with a ‘fix’ to this issue.

Nevertheless, we would like to help with your migration.

It is important to set up your Windows Messaging Service (WMS) with one profile for GroupWise and one profile for Outlook. The messaging clients must not share a profile. You can configure WMS by going to your Windows Control Panel, then open the Mail item.

The Undo button appears if any Outlook items have been migrated successfully. The fact that the button is missing indicates that no items were migrated.

Perhaps you could try migrating items other than tasks, like mail for example? It would help us to analyze this problem if you could do this, holding down the SHIFT key as you start the solution. This will produce a text log of the migration process, which may help us determine why it fails. Please post the text of the log here, or preferably in an email to support@advansyscorp.com.

I hope this helps.

Advansys Support