/ Forums / Advansys Formativ / Creating Solutions with Formativ / Image disappears when forwarding or answering a mail / Reply To: Image disappears when forwarding or answering a mail

Support 3


Everything works perfect, if I write a new mail.

I assume the image inserted when you compose a new mail and end user also can see the image.


When answering or forwarding a mail the image disappears. (The image is shown in the compositing-view but it is not included in the mail which is sent.)

We haven’t had any report about this issue.

– Make sure the Signature (HTML) are valid and created by a HTML editor. Please make sure the Signature not created using MS Word. We strongly recommend against using Microsoft Word as your HTML editor. When a Word document is saved as HTML, Word includes HTML codes which make the HTML file incompatible with a GroupWise HTML message.
– Please make sure the GroupWise message view is HTML (See Tools – Options – Environment – Views).

See the thread below which has an example to add logo (internal and external):

Advansys Support