Image disappears when forwarding or answering a mail

[stschaefer]

I wrote an applet, that generates a signature (HTML) including an image. The signature is inserted into the mail when starting compositing.

Everything works perfect, if I write a new mail. When answering or forwarding a mail the image disappears. (The image is shown in the compositing-view but it is not included in the mail which is sent.)

I’m using Advansys Formativ Studio – Version 2.0.1
Build 2.0.1.0 and Groupwise 7.0.3.

I hope you have a solution for my problem.

Stefan Schaefer

Topic

[Support 3]

quote:

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Everything works perfect, if I write a new mail.

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I assume the image inserted when you compose a new mail and end user also can see the image.

quote:

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When answering or forwarding a mail the image disappears. (The image is shown in the compositing-view but it is not included in the mail which is sent.)

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We haven’t had any report about this issue.

– Make sure the Signature (HTML) are valid and created by a HTML editor. Please make sure the Signature not created using MS Word. We strongly recommend against using Microsoft Word as your HTML editor. When a Word document is saved as HTML, Word includes HTML codes which make the HTML file incompatible with a GroupWise HTML message.
– Please make sure the GroupWise message view is HTML (See Tools – Options – Environment – Views).

See the thread below which has an example to add logo (internal and external):
http://www.advansyscorp.com/forums/topic/7674060103/

Regards,
Advansys Support

[ebourne]

I know this is an old thread, just thought I’d post a reply as I’ve just resolved this at our place!

I had the same problem with images showing in compose view (on a new email in my case), then vanishing from the sent email. Looking at the email html source in the ‘sent items’ folder or at the recieving end would show the same, the entire <img> tag had just disappeared!

Ended up sorting it by giving users write access (not change or erase, just write required) to the folder containing the images…
I assume it’s trying to write a temporary file there as it builds the email to send…?

[Support 3]

Thanks for sharing the information, it is really useful.

We haven’t seen this behaviour because most case we have write rights to the folder. We can test it by changing the rights, I will post here when our engineers able to test your suggestions.

Regards,
Advanays Support

[Author]

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