Reply To: Personalized emailer problem with Mime encoding

[Support 3]

We looked at the issue and found the following behaviour:

If you use the UTF-8, GroupWise use base64 encoding in Mime.822 file. Current version of the Personalized Emailer only support the quoted-printable encoding so if base64 encoding is used then the Personalized Emailer unable to replace the special marker (e.g. [[NAME]], [[First Name]], etc). Please see below a sample of Mime header with base64 encoding.

Mime.822 file with UTF-8 encoding

quote:

---

Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: base64
Content-Disposition: inline; modification-date=”Tue, 23 Apr 2007 23:50:22
+1000″

RGVhciBbW05hbWVdXQ==

---

The Personalized Emailer solution need to updated to support base64 encoding. We have added this issue and enhancement request into our database.

In the meantime, you can use IS0-8859-15 encoding. You need to change the default Mime Encoding to “ISO Default” (Tools- Options – Send – Send Options – MIME Encoding – ISO Default), change the message view encoding by right mouse clicking on the message body then select a encoding. ISO-8859-15 should support the copy rights icon (keystroke: Alt+0169). See the Character Map utility (Start Menu – Programs – Accessories – System Tools) for more keystroke.

Character Map utility, when you click on the character you want to see, in the right hand corner of the screen, it shows you the shortcut keys to type the character directly in your program. To use the shortcut keys, first, make sure you Num Lock is on. Next, hold down the Alt key plus the numbers to create the character. For example, to type the character selected in the above screen, type Alt+0233. When you release the Alt key, the character will appear.

Hope this helps.

Regards,
Advansys Support