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#5823
Support 1a
Participant

Thank you for your question above. I am not aware of might cause this to happen – we certainly have no other reports of this happening elsewhere. The fact the splash screen appears, and the control panel applet is still available, yet the message ‘could not locate Formativ’ appears when you access the control panel applet would infer that either the registry entry that points to the location of the main Formativ application has been deleted, or the the actual program file itself is gone. How this migh have happened I don’t know. Out of interest, you may wish to have a look to see if a file called ‘formativ.dll’ appears under ‘C:Program FilesAdvansysFormativ’.

As a first step I would re-install Formativ Runtime and try again and let us know if anything dissapears again.

Regards,

Advansys Support