#8403
Support 3
Participant

May be I have missed something as I can not see the problem. I have performed the following steps and unable to re-produce the issue:

1. Support Account: Send a message from Support to Test account with a file attachment. The source of the message in Test account:

  
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=utf-8">
<META content="MSHTML 6.00.6000.16544" name=GENERATOR></HEAD>
<BODY style="MARGIN: 4px 4px 1px; FONT: 10pt Tahoma">
<DIV>Message from support - Support</DIV></BODY></HTML>

2. Test Account: Delete the attachment using the solution. Reply the message to Support

3. Support Account: Source of the message. I can see the reply text from the Test Account.

  
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=utf-8">
<META content="MSHTML 6.00.6000.16544" name=GENERATOR></HEAD>
<BODY style="MARGIN: 4px 4px 1px; FONT: 10pt Tahoma"><DIV>
<STRONG>Security:</STRONG> Next Position<br><br><br></DIV>
Thanks for the message - Test
<BR><BR>>>> Support 11/12/2007 8:43 am >>><BR>
<SPAN style="FONT-WEIGHT: normal; FONT-SIZE: 10pt; COLOR: #000000; 
LINE-HEIGHT: normal; FONT-STYLE: normal; FONT-VARIANT: normal">
Message from support - Support
<BR></SPAN></BODY></HTML>

Regards,
Advansys Support