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Support 1a

Thank you for your post. GWATT1.OCX is the Novell GroupWise Attachments ActiveX Control. Formativ doesn’t actually use this file directly, but you may have an applet integrated that does?

The symptons you describe sound like a resource issue, or a problem with the GW client installation. We don’t have any known issues with Formativ that cause this problem to occur.

The first thing I would ask you to do is email the Formativ configuration information from a machine exhibiting this problem to support@advansyscorp.com. You can access the configuration information from the main GroupWise menu: select Help | About Formativ. Choose the configuration tab, then press the ‘copy to clipboard’ button. Paste the contents of the clipboard into a message to the support email address (the configuration information contains valuable information about the machine config).

We look forward to receiving the configuration information and moving toward a resolution.

Advansys Support