• Creator
    Topic
  • #5086
    rurban
    Participant

    We use GWDMS and have a need to capture email attachments that are GWDMS documents in a portable archive. This is currently not supported in Retain and MA Archive. Can anyone confirm if Archive2Go can capture emails w/GWDMS attachments?

    I downloaded the demo and tried to create my archive, but I am getting the following error.

    2010-11-29 10:42:26.865-06:00 [E] Creator general exception:

  • Author
    Replies
  • #9759
    Support 1
    Participant

    Thanks for your question.

    > Can anyone confirm if Archive2Go can capture emails w/GWDMS attachments?

    It sounds like you are referring to GroupWise Document Reference messages. These are messages which are like shortcuts to documents stored in GroupWise DMS. Archive To Go supports Document Reference messages and exports them with their documents as file attachments.

    > I downloaded the demo and tried to create my archive, but I am getting the following error.
    >
    > 2010-11-29 10:42:26.865-06:00 [E] Creator general exception:

    Unfortunately we need more information in order to help you. Please send the full export log (zipped) to support@advansyscorp.com for us to analyze.

    Regards,
    Advansys Support

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