• Creator
    Topic
  • #5005
    Marktime
    Participant

    After I archived an ex-employees email and deleted it from the server I got a call from someone that needed access to a folder the person had shared w/them. It took 3 DVD’s to archive the ex’s email and I don’t want to hand over all DVD’s to the person that only needs the one folder. Do I have any other option (excluding restoring the original email account) aside from going into each of the 100 + emails in that one folder and sending them to the person?

    Thank you

  • Author
    Replies
  • #9564
    Support 1
    Participant

    Thanks for your enquiry. We may be able to help you extract the folder of interest into a new archive. For this we will need to review the archive metadata.

    Could you send the following to support@advansyscorp.com please?

    • The _metadata folder (zipped). The metadata contains only Sender, Recipients, Subject and Date for each message; it contains only Display Name and Email Address for each contact.
    • The full path to the relevant folder. You can copy the path from the original process log file, which logs the path to each folder that is processed.

    Regards,
    Advansys Support

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