index error

[vle]

Some users do not succeed in creation an index of their archive. The archive itself does word well but the index finished with errors.

Here are an exemple of log :
2009-09-14 10:58:33.840+02:00 Indexer Start
2009-09-14 10:58:34.700+02:00 Folders to index: 160
2009-09-14 10:59:14.356+02:00 [E] Exception indexing message ‘Réunion Groupe Système’ 3695FDE7.HCUGE1.CIH.100.1347231.1.399.1:

System.UnauthorizedAccessException: L’accès au chemin d’accès “C:DOCUME~1derLOCALS~1Temparchive2goidxdatsegments” est refusé.
at System.IO.__Error.WinIOError(Int32 errorCode, String str)

–> I do not understand because users have access to folders in their own profile.

Many thanks

Topic

[Support 1]

Thanks for reporting this problem.

I am not sure what causes this to happen. Your log sample indicates that you are using Indexer 1.5.0.3 or below. I suggest you install the latest update, described in this featured topic before trying again.

Please let me know how you go.

Regards,
Advansys Support

[vle]

I have upgraded to 1.5.04 -> the log is different but I have still the same problem :

L’accès au chemin d’accès “tmp000b4” est refusé.
2009-09-15 09:39:15.411+02:00 [I] Folder: Denis RIPERTArmoireCARTIERDivers, items referenced: 221, items indexed: 221
2009-09-15 09:39:15.802+02:00 [E] Exception indexing message “VisionRH et Accident” 44A10D3C.HCUGE4.HC-ADM.100.1347231.1.120.1:

System.UnauthorizedAccessException: L’accès au chemin d’accès “C:DOCUME~1derLOCALS~1Temparchive2goidxdatsegments” est refusé.
at System.IO.__Error.WinIOError(Int32 errorCode, String str)
at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, Boolean useAsync, String msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode)
at Lucene.Net.Store.FSDirectory.RenameFile(String from, String to)
at Lucene.Net.Index.SegmentInfos.Write(Directory directory)
at Lucene.Net.Index.AnonymousClassWith2.DoBody()
at Lucene.Net.Store.With.Run()
at Lucene.Net.Index.IndexWriter.MergeSegments(Int32 minSegment)
at Lucene.Net.Index.IndexWriter.MaybeMergeSegments()
at Lucene.Net.Index.IndexWriter.AddDocument(Document doc, Analyzer analyzer)
at Lucene.Net.Index.IndexWriter.AddDocument(Document doc)
at Advansys.Arctic.Indexer.ArchiveIndexer.xd1bdf42207dd3638(xd27d9d9ca9a82790 x3664041d21d73fdc)
at Advansys.Arctic.Indexer.ArchiveIndexer.x615859b779dfa6c8(FolderInfo xd0e732ad4ad24a17, ItemInfo x7dadaee8765f9d43, GWMessage x1f25abf5fb75e795, GWAttachment xdd361a2e023253e5, Int32 x1af9fc7847b7aa2c, Boolean x7a77671c06dfd253, String x4a0a21cda03bd980)
at Advansys.Arctic.Indexer.ArchiveIndexer.x8913b537cd972c5f(FolderInfo xd0e732ad4ad24a17, ItemInfo x7dadaee8765f9d43)
at Advansys.Arctic.Indexer.ArchiveIndexer.xbcbc657eea42fb52(FolderInfo xd0e732ad4ad24a17)
2009-09-15 09:39:16.427+02:00 [E] Exception indexing message “Question … Indemnité connaissance langue” 44A10D36.HCUGE4.HC-ADM.100.1347231.1.118.1:

System.UnauthorizedAccessException: L’accès au chemin d’accès “C:DOCUME~1derLOCALS~1Temparchive2goidxdatsegments” est refusé.
at System.IO.__Error.WinIOError(Int32 errorCode, String str)

[Support 1]

Thanks for including the log sample.

It is possible that this problem is caused by anti-virus software locking certain files. It may help to disable anti-virus software temporarily, for the duration of the indexing process.

Please let me know how you go.

Regards,
Advansys Support

[This message was edited by Support 1 on September 15, 2009 at 06:55 PM.]

[vle]

Hello,

it works !!!!!
Could you tell me which folder should I exclude from my antivirus in order to have the archive2go and Index process work well and fast.
Many thanks,
Regards

[Support 1]

That’s great news!

I suggest you exclude the following folders from your anti-virus checking:

• C:Documents and Settings[Windows User Name]Local SettingsTempa2goidx
• C:Documents and Settings[Windows User Name]Local SettingsTempa2gowork
• C:Documents and Settings[Windows User Name]Local SettingsTemparchive2goidx

I hope this helps for all users.

Regards,
Advansys Support

[vle]

I have diffuclties to exclude the three folder as they are in the user profile.
Could please tell me if I can exclude instead some file types (file extensions usually found in Local SettingsTempa2goidx – a2gowork – archive2goidx).
Or is there a way to telle archive2go to work in some other directory c:a2goix instaed of %userprofile%Local SettingsTempa2goidx .
Many thanks

[Support 1]

There is no file extension on the file that causes this problem; the file name is ‘segments’. In general with an anti-virus utility, it is safer to specify excluded directories than excluded file extensions. Perhaps your anti-virus utility supports environment variables like ‘TEMP’? If so, you could set the exclusion paths to:

  %TEMP%a2goidx
  %TEMP%a2gowork
  %TEMP%archive2goidx

Unfortunately it is not possible to change the working directory for Indexer at present.

I hope this helps.

Regards,
Advansys Support

[Author]

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