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    Topic
  • #5022
    KenD
    Participant

    Thought I’d share a fix for a long-standing issue we’ve had with A2G.

    We present the viewer to our users via a 20-server Citrix farm. Most user accounts are “standard user”, non-administrator accounts. Users could launch the viewer, and as long as the server had the .NET 1.1 security settings adjusted, they could use the find facility as well.

    However, if they double-clicked on any find result, they’d get an error:

    “There are some problems while trying to use the Finder” (Ignore/Abort/Cancel)

    Making the user a local administrator fixed the problem, but obviously this was a temporary fix.

    After a lot of digging, it seem the A2GFinder.exe needs access to the following key in the registry:

    \HKLMSoftwareMicrosoftWindows NTCurrent VersionPerfLib

    If I gave our users read-only access to that key, everything works great, including opening a mail from the find results window.

    Thought I’d share this here in case anyone else is having a similar issue.

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  • #9599
    Support 1
    Participant

    Many thanks for this detailed information, which I will pass on to the engineers.

    Kind regards,
    Advansys Support

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