Formativ Runtime doesn’t start

[embru1]

hy there!

i’ve got a problem with the formativ runtime. it’s correctly installed and registered.

when i start the groupwise-client, it’s showing in the splashscreen the feature of advansys formativ. but in groupwise, I can’t see the menu Applets.

Anyone an idea? Thank you very much…

Regards
embru1

Topic

[Support 3]

We haven’t had any report about this issue. Could you please post your Formativ configuration information. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard.

Regards,
Advansys Support

[Derrikdj]

Hello,

I am having a similar problem with the Runtime and the Template Solutions software. I have installed both programs under an adminstrator profile for several computers in my office. Under the Admin’s profile I can see the “SmartFields Assistant” and “Templates(Hold SHIFT key to switch user mode)” icons in the Groupwise Toolbar. The problem is when the user is logged in and opens Groupwise, I see “Advansys Formative” on the splash screen, but the SmartFields and Template icons aren’t there. Also “Applets” doesn’t appear on the menu bar. I do see the little arrow in the system tray, which means application is running. When I right-click on it, I only have the option to stop the program. Another thing I noticed is that neither application shows up in the start menu for users, only for the admin profile I installed the application with.
I tried giving the user full read/write access to the Groupwise and Advansys program folders, but it still doesn’t work when logged in under the user’s profile. Does this program require a user to have full admin rights to run?
I am unable to retrieve the configuration information from the users computer, because the About Formativ options don’t appear for them under Help. Below is the configuration info for my setup, but I not having an issue, I guess because my profile is the Adminstrator. The setup should all be the same for the computer’s in the office though.

Formativ Runtime – Version 2.0.1
Build 2.0.1.0
Registered: NO (Days Remaining – 20)
TLS Remaining: 1028
Caching Protocol: NDAP
No config object found in NDS – checking the registry

Operating System:

Windows XP

Internet Explorer

6.00.2900.3059 (xpsp_sp2_qfe.070104-0040)

Cache File System:

NTFS

Current User Configuration:

Location of Files

User Solutions: C:Documents and SettingsDerrikJoMy DocumentsAdvansysFormativApplets – (System)
User Data: C:Documents and SettingsDerrikJoLocal SettingsApplication DataAdvansysFormativ1.0Data – (System)
User Cache: C:Documents and SettingsDerrikJoLocal SettingsApplication DataAdvansysFormativ1.0Cache – (System)
User Images: C:Documents and SettingsDerrikJoLocal SettingsApplication DataAdvansysFormativ1.0Images – (System)
User Config: C:Documents and SettingsDerrikJoLocal SettingsApplication DataAdvansysFormativ1.0Config – (System)
User Encoded: C:Documents and SettingsDerrikJoMy DocumentsAdvansysFormativEncoded Output – (System)
User Flexalock: C:Documents and SettingsDerrikJoMy DocumentsAdvansysFormativFlexalock Output – (System)
User Backup: C:Documents and SettingsDerrikJoMy DocumentsAdvansysFormativLibrary Backup – (System)
Common Solutions: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets – (System)
Common Data: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Data – (System)
Common Help: C:Program FilesAdvansysFormativHelp – (System)
Common Manifests: C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0System – (System)

Client Options

Portal Folder Enabled: True
Portal Folder Deleted: False
Portal Folder Name: Formativ Portals
Display Exceptions: True
Redirect Associations: False
Main Menu Caption: A&pplets
Mode: 255
Formativ is enabled
Applet creation is allowed
Client integrations are enabled
Formativ menu is enabled
Favorites menu is enabled
Applet recording is allowed
Enable intelligent Applet caching
Update Applet cache on client startup
Debug Mode: False
Exception Dialog: True
Include Groups: True
Max Traversal: 10
Word Limit?: False
Limit Count: 2

Protocols

Order: 2
Override: 0

LDAP Settings

LDAP Server:
Server Port: 389
Username:
Certificate:
Requires Logon: True
Automatic Login: False
Anonymous Login: False
Save Password: True
Default Port: 389
Default Port SSL: 636
Use SSL: False

Solution Packs

Templates 2.0 by Advansys Pty Limited (http://www.advansyscorp.com) – In Trial Period, 20 day(s) remaining (C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0SystemTemplates.mnf)
1: Templates_Flexalock

Library Integration Exceptions:

Formativ File Version Information:

Advansys Formativ (VBSSAFE.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:26 am
Advansys Formativ Tray Interface (FORMATIV.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am
Advansys Formativ Registration Utility (FRMRMG10.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:22 am
Advansys Formativ Quick Config (QUICKCONFIG.EXE) 2.0.1 2.0.1.0 01/12/2005 10:53:20 am
Advansys Formativ Multi-Mode Binary (FORMATIV.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:06 am
Advansys Formativ Control Panel Applet (FORMATIV.CPL) 2.0.1 2.0.1.0 01/12/2005 10:53:28 am
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm
Advansys Formativ Portal Manager Resources (HTMLRES.DLL) 1.6 1.6.0.0 24/06/2003 11:40:50 am
Advansys Formativ Interface Loader (UILOAD.DLL) 2.0.1 2.0.1.0 01/12/2005 10:53:24 am

LDAP File Version Information:

Novell LDAP SDK Library (LDAPSDK.DLL) 2.9.0 2.9.0 27/01/2003 11:08:08 pm
Novell LDAP SDK Extension APIs (LDAPX.DLL) 2.9.0 2.9.0 27/01/2003 11:10:04 pm
Novell LDAP SDK SSL Library (LDAPSSL.DLL) 2.9.0 2.9.0 27/01/2003 11:09:24 pm

GroupWise File Version Information:

Novell GroupWise Client (GRPWISE.EXE) 6.5.7 6.5.7 27/06/2006 07:25:42 am
Novell GroupWise C3PO Manager (GWDT31.DLL) 6.5.7 6.5.7 16/06/2006 02:17:04 pm
Novell GroupWise Address Book (ADDRBOOK.EXE) 6.5.7 6.5.7 16/06/2006 02:24:24 pm
Novell GroupWise Address Book (GWABU1.DLL) 6.5.7 6.5.7 16/06/2006 02:23:52 pm
Novell GroupWiseObject Library (GWCMA1.DLL) 6.5.7 6.5.7 16/06/2006 02:12:54 pm
Novell GroupWise Import Module (GWIMPEXE.EXE) 6.5.7 6.5.7 16/06/2006 02:46:02 pm
Novell GroupWise ‘Hit the Road’ setup (HTRSETUP.EXE) 6.5.7 6.5.7 16/06/2006 02:51:12 pm
GroupWise Attachments ActiveX Control (GWATT1.OCX) 6.5.7 6.5.7 16/06/2006 02:21:28 pm
Novell GroupWise Notify (NOTIFY.EXE) 6.5.7 6.5.7 16/06/2006 02:47:22 pm
Novell GroupWise Admin API (GWCMB1.DLL) 6.5.7 6.5.7 16/06/2006 02:16:34 pm

GroupWise Interface Language:

Language: US

GroupWise Address Books:

AB Modal From Toolbar: No
Default Address Book: AB.4E6F76656C6C47576162703139393500.Novell GroupWise Address Book
Delimiter Characters: ,;
Display Name Format: F L
Name Search Mode: No

Third Party Handlers

DLL1 C:PROGRA~1AdvansysFormativTokenBlocker.dll
Advansys Formativ Command Blocker (TOKENBLOCKER.DLL) 2.0.1 2.0.1.0 10/11/2005 03:17:36 pm

GroupWise C3PO Entries:

GW.CLIENT
Advansys.formativ
Events
OnReady
OnShutDown
Objects
CommandFactory
EventMonitor
GW.CLIENT.WINDOW.ATTACHVIEWER
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.CALENDAR
Advansys.formativ
Objects
CommandFactory
GW.CLIENT.WINDOW.FINDRESULTS
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE
Advansys.formativ
Events
OnDelivery
Objects
EventMonitor
GW.MESSAGE.APPOINTMENT
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.DISCUSSION
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.MAIL
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.NOTE
Advansys.formativ
Objects
CommandFactory
GW.MESSAGE.TASK
Advansys.formativ
Objects
CommandFactory

Trialware Applets:

Templates 2.0 – Unregistered. 20 Day(s) remaining

Available Applets:

C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsSmartFields Assistant_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: No; Run Menu: Yes
C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0AppletsTemplates_Flexalock.vbf; Library: ; Int Enabled: Yes; Favorite: Yes; Run Menu: Yes

Thanks

[Support 3]

Sorry to hear about the issue.

Looks like it may be the rights issue to the limited access user. Can you try the suggestions (posted June 14, 2006 12:11 AM) from the following thread.
http://www.advansyscorp.com/forums/topic/6311061211/

Hope this helps. Look forward to hear from you.

Regards,
Advansys Support

[Author]

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