Migrating from Outlook tool

[Anonymous]

We are usign GroupWise 6.5 SP3 in Online Mode. We run the conversion and have the following issues:

1. We have Comapnies/Organiaztions in Outlook with multiple contacts and the only way to see them all in GW is to filter for contacts.

2. We also have companies with similar names, INC vs LLC and when we search for the names in the GW book we have to specify INC or LLC for the name to appear.

Not sure if we can do anything about this and I’m hoping someone else is having similar issues and resolved it.

Also we are trying to import about 2500 contacts and it is taking quite a while.

Topic

[Support 1a]

Thank you for your posting above.

In terms of items 1) and 2), if I understand your comments correctly, you are running into limitations of the GroupWise Address Book application. Unfortunately, we are not able to address these issues as they are inherent in GroupWise.

The contact import process can potentially take some time. This is due to the design of the GroupWise Address Book access API, which can slow down considerably as contacts are added. Again, this is something we are unable to address as third party developers.

Sorry I could not provide a more positive response.

Regards,

Advansys Support

[Author]

Replies