/ Forums / Advansys Archive To Go, Advansys PST Creator / Archive To Go / Upgrade to GW7 – Archive unable to access certain mailboxes

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  • August 1, 2006 at 8:31 am #4909
    dfallon
    Participant

      We have begun the backend upgrade to GW7. It appears that since I upgraded my desktop client to GW7.0.1, I am now not able to use Enterprise Access to archive mailboxes of post offices that have yet to be upgraded. Any work around for this while we continue to upgrade the post offices?

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    • August 2, 2006 at 1:58 am #9313
      Support 2
      Moderator

        At this stage we are not aware of any issues with respect to mixed post office versions during an upgrade to 7.0.1.

        Could it be a synchronization/propagation issue?

        What Archive To Go Creator errors do you experience when you attempt to archive a mailbox on a 6.5 Post Office?

        Regards,

        Advansys Support

        August 2, 2006 at 6:01 am #9318
        dfallon
        Participant

          Emailed the image of the error to you.

          I believe the Trusted App is working appropriately. We have two in the system (both my PCS – one for the PC with 7.0.1. client and one with 6.56 client). When I use the PC with the 6.56 client, it works against the mailbox. When I use the PC with the 7.0.1. client it doesn’t work against a mailbox in any PO that hasn’t been upgraded, but works in the POs that have been upgraded.

          August 2, 2006 at 6:06 pm #9315
          Support 2
          Moderator

            Thank you for the additional information. We will keep a look out for similar issues and, if required, notify Novell.

            Regards,

            Advansys Support

            September 28, 2006 at 5:34 am #9314
            jdgrce
            Participant

              I have the same problem. I find that if I have GroupWised 7.0.1 installed on a PC that I use for Archive to Go to create archives on v6.5.1 mailboxes, I get an error that says it cannot login to the mailbox, both with Enterprise and directly to the mailbox.

              September 28, 2006 at 5:54 am #9316
              dfallon
              Participant

                Unfortunately, I’m still experiencing the problem. It’s rather frustrating. I have to keep two PCs – one with GW6.5 client and one with 7.0.1 – until we get all of our several hundred POs upgraded.

                If Support has any other ideas on a resolution for this, it would be appreciated.

                October 3, 2006 at 3:53 am #9317
                Support 2
                Moderator

                  Unfortunately the explanation is probably very simple. As Archive To Go uses the client APIs in both Local or Enterprise mode, it is likely the standard limitation where a newer GroupWise client is not being able to access an earlier version of the Post Office.

                  This means the only work-around during the Post Office transition is to use a GroupWise 6.5 client, which is compatible with both GroupWise 6.5 and 7.

                  Regards,

                  Advansys Support

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