/ Forums / Advansys Formativ / Formativ Runtime / groupwise start slowly because formativ installed

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    Topic
  • #3650
    OFER
    Participant

    we used advancys with groupwise 5.5 without problems until last month.
    suddenly it takes 5-10 minutes to groupwise to start.
    the clients without formativ start quickly.
    do you have any suggestion.
    did it have any connection to an upgrade of norton antyvirus?

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    Replies
  • #5730
    Support 2
    Moderator

    This is very strange – I have not seen any reports of this nature before.

    I would suggest the following:

    – Disable Norton Antivirus to see if the upgrade is the cause of the problem.
    – Disable Formativ via the Windows Control Panel to to see if that makes any difference.
    – Are you using eDirectory? If so, use the Windows Control Panel applet to change the Formativ protocol from NDAP/LDAP to local applets only.
    – Do you still have a default printer installed on the machine? If not, set a printer as the default and try again.

    If any of these suggestions do not indicate the cause of the slowdown, we may need to send you a special build that should indicate where this delay is being introduced. I look forward to your response.

    Regards,

    Advansys Support

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