Support 1a

[Support 1a]

I have seen a couple of similar reports. The common thread appears to be a very large number of messages in the users mailbox. This explains why only particular users are affected, and why the problem follows users from machine to machine.

Could you please let me know approxiamately how many messages this user has in their account? I’ll pass this information onto Novell for comment. It appears this is not a bug in Formativ, rather a problem with the GroupWise programming API. (.Account.MailBox.Messages.Add is a ‘raw’ GroupWise API call).

I look forward to hearing from you, and working toward a resolution.

Advansys Support

[Support 1a]

Thank you for the update.

Advansys Support

[Support 1a]

An updated version of this applet has been email directly to sluong. This installer will be made available from the Cool Solutions web site in the next few days.

Advansys Support

[Support 1a]

We have received another report of this problem. We are currently looking into the problem, and plan to post an update to this Cool Solutions applet as soon as possible. We will also post a reply in this thread when an update is available.

Advansys Support

[Support 1a]

Your signature files have been received – thank you. Wel will take a look and get back to you ASAP.

Advansys Support

[Support 1a]

This issue is being dealt with directly.

Advansys Support

[Support 1a]

The free examples applet pack contains ‘Enable or disable Document Management_Example.vbf’, which demonstrates how this is done. You can download a copy of the Formativ Example Applets Pack for Developershere.

Advansys Support

[Support 1a]

Thanks for the update. Please let me know how you proceed.

Advansys Support

[Support 1a]

Thank you for your question below. Could you please confirm which applet you are using – is it the BSP Multiple Signatures applet or something else.

Could you also please:

1) Email a copy of your signature file to support@advansyscorp.com.

2) Email a copy of your configuration information to the same address. You can access the configuration information by selecting, from the main GroupWise menu, Help|About Formativ. When the about box appears, select the Configuration tab and press the ‘Copy to Clipboard’ button. Finally, paste the contents of the clipboard into the body of the email.

Regards,

Advansys Support

[Support 1a]

I’ve pasted the applet source code you posted into my GW6.5/Formativ 1.6 Admin installation, and have been able to run the applet successfully. An ‘unknown error’ is normally something that comes deep from within the GroupWise API which Formativ is sitting over. In your case, it appears there is a problem accessing the MailBox folder in your account. Accessing this folder is a fundamental step taken by many applets, and the failure would tend to indicate some type of fundamental error with your account. There are certainly no known issues accessing the Mailbox folder in this way.

I would suggest you try the same applet while logged into another users account, prefereably on the same PC. If this works you most likely have an account problem that may be fixable by performing account maintenance.

If it doesn’t work, try the same operation on another computer if possible.

Once this problem is sorted, adding attachments is quite simple. Given the draft message object returned from the line:

set objMail = GroupWise.Account.MailBox.Messages.Add(...

you would access the objMail .Attachments property. For example:

objMail.Attachments.Add("c:test.txt")

(This is untested psudocode – but it should point you in the right direction).

Documentation for the message attachments property can be found here.

Please let me know how you proceed with the MailBox access problem.

Advansys Support

[Support 1a]

Have you configured your Netware user as a library administrator to the library in question? Here’s a section from the Admin guide:

“…To administer one or more Applet Libraries, you must be assigned as the Library Administrator in the target libraries by the eDirectory administrator…The Applet Library object’s Library Administrators Page allows you to specify which users are authorized to create, edit and delete applets within the library. Use the Add and Remove buttons to add and remove users as Applet Library administrators, who must also be assigned to the FormativAdministrator Organizational Role.”

Please let me know if this doesn’t help.

Advansys Support

[Support 1a]

Further to the above, you may wish to have the same user login to another machine and try the applet. If the problem persists with the same account on another machine, the problem almost certainly lies with the users account.

Advansys Support

[Support 1a]

Given other users are able to run the applet on the same machine, I suspect the applet and Formativ are correctly installed on the PC. It sounds like it may be a problem with the users account itself. You may wish to try performing maintenance on the users account.

If performing maintenance on the account does not help, I would suggest you may have insert some MsgBox() or similiar lines in your applet to determine the path of execution when the user tries to forward a message. This should give you a better idea of the problem, and how to fix it for this particular user.

Regards,

Advansys Support

[Support 1a]

Thank you for the update. Good luck.

Advansys Support

[Support 1a]

Dear Judy,

Unfortunately I don’t think this can be done with a Formativ applet. The GroupWise address book is more or less completely closed to third party developers. It don’t contain any hooks that let us interact with it at a level required to meet your objectives.

I am not aware of any other way this might be done, either. You may wish to direct this question to Novell, or try asking in one of Novell’s GroupWise Usenet forums.

Regards,

Advansys Support

[Author]

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