Support 3

[Support 3]

Unfortunately we are unable to reproduce in GroupWise client 8.0.1 (OS XP). In theory, it should also work in Citrix server.

Please make sure the template not created using MS Word. We strongly recommend against using Microsoft Word as your HTML editor. When a Word document is saved as HTML, Word includes HTML codes which make the HTML file incompatible with a GroupWise HTML message.

Regards,
Advansys Support

[Support 3]

Have you looked at our free Print Message Cool Solution applet?

This applet listed as Flexalock version, you won’t able to modify it. If you want to extend its features then we may be able to provide you the source code.

Unfortunately Novell don’t have any API’s available to print directly from GroupWise.

Another option you can consider by printing using software that provides a COM interface (i.e. Word, Excel, Outlook, Access, etc). In Formativ, you should be able to automatically create a Word document from the message then print it.

We have some posts about similar enquiry, how to use Word in Formativ, etc. Please search our forum site to view these posts. Let us know if you have any questions.

Regards,
Advansys Support

[Support 3]

Pressing SHIFT key should print debug trace, this solution has debug trace in some specific place and will appear once you create messages.

We have sent you an email about the issue. We don’t need the debug trace as we can reproduce the behaviour using GroupWise client 8.0.1 (build date 26/08/2009). Our engineers will try to identify the issue so we can report it to Novell or find any work-around approach. We will post any update in this thread.

Regards,
Advansys Support

[Support 3]

You can select folder using FolderSelect() Token API method, see Token API documentation for more information. Formativ wraps most of the tokens for easy to use, see Formativ Language Guide for more information. Code below select work-in-progress folder in GroupWise:

  
  groupwise.FolderSelect("Test HomeWork In Progress")  

quote:

---

and show specific message in XXX folder with message ID YYY

---

If you are referring to select the message but not open message view then unfortunately we think no API methods available to select the message. We recommend you to view/post a message in GroupWise forums for another approach. However, you can open the message view using ItemOpen method below.

  
  call groupwise.ItemOpen("4A0220C8.XXXX.XXXX.100.1697167.1.107B1.1", "")    

Hope this helps.

Regards,
Advansys Support

[Support 3]

We have received your email which has been forwarded to engineers for review. We will respond this issue by email.

Regards,
Advansys Support

[Support 3]

Could you please let us know the Personalized Emailer version number (see About option from the Main dialog)?

Our engineers suggested the issue could be relate to corrupted address book, perhaps you could export the Address Book to NAB and send it to Support (support@advansyscorp.com) so we could look at it. Please note, Advansys treats all data provided by clients as strictly confidential.

Regards,
Advansys Support

[Support 3]

Personal Outlook Migration does not support Outlook groups. If you have groups in Outlook Address Book, it will not migrated to GroupWise.

Hope this make sense.

Regards,
Advansys Support

[Support 3]

Are you using System or Personal Address Book? Can you re-produce the behaviour by creating a new Personal Address Book and few test entries? You can select “Send Later” option to create messages in your Work-In-Progress folder which you can delete manually. Please make sure to choose “Create All” drop-down list item to create all messages.

If the problem persists, we need to gather debug information about the processes. In order to gather diagnostic information, you will require a debug event viewer. If you do not already have one, I suggest you download and install DebugView from http://technet.microsoft.com/en-us/sysinternals/bb896647.aspx, and follow the steps set out below:

• Start DebugView and turn off capturing for Kernel events (if available).
• Go to GroupWise and press SHIFT key as you start Personalized Emailer; this will make it generate debug information.
• Save the debug information captured in DebugView to a text file, and send it to support@advansyscorp.com.

Please also send us Formativ Configuration and any additional information (i.e. screenshots, etc). You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

Regards,
Advansys Support

[Support 3]

Unfortunately we haven’t had any report about this issue and unable to re-produce. We have tested using GroupWise client 8.0.1 (build date 26/08/2009). Which version of the GroupWise client you are using (see Help – About GroupWise)? If you are not using latest version then we strongly recommend to upgrade the client to latest point release.

Please note, Personalized Emailer only support User type contact from Address Book entries, it does not support Resource, Group, Company.

Considering CSV option is working, another workaround you can consider is to export Address Book to CSV format and use the CSV file. To export Address Book, open Address Book – Select File – Export – Change save type to CSV.

Hope this helps.

Regards,
Advansys Support

[Support 3]

Please refer to 09-Nov-2009 response above and provide requested information.

Regards,
Advansys Support

[Support 3]

Sorry for the inconvenience, I have instructed our sales person to follow up this issue.

Regards,
Advansys Support

[Support 3]

Sorry for the inconvenience. We have uploaded 2.0.6 version, could you please download again.

Regards,
Advanays Support

[Support 3]

Interesting enquiry, off the top of my head, we don’t have any API available to get the applet publish date from the library.

Our test shows, Utilities.FileSystem.GetFileLastWrite(Utilities.CurrentAppletName) return the last date time applet modified/publish. For example, if you modified the applet on “04 Dec 2009 10.10 AM”, GetFileLastWrite() will return the modified date. Once you update the applet, it will return the last update date.

Another workaround is to store the modified/publish date in the applet, you will need to update the date manually when you modified the applet. For example,
publishDate = Utilities.ISOToDate(“20091127T143836”)

Regards,
Advansys Support

[Support 3]

We have received few reports about this issue and most case it has been fixed by applying following suggestions:

• We recommend running GWCheck on the affected account prior to archiving.
• We always recommend using the latest point release of the GroupWise version. For example, we have received report that a defect in 7.0.3 client causes Archive To Go to stop when processing a phone message, this issue has been fixed in 7.0.4. Please check the list of updates at the following address, to find out if your installation is up to date:
  http://www.novell.com/communities/node/8363/novell-info-groupwise-security-alert
• Make sure you are running latest version of the Archive To Go. See support pages for more information: http://advansyscorp.com/atg-support.htm
• Divide a large GroupWise folder (ie. containing 4,960 items or more) into smaller folders. For example, you could move some messages from Mailbox to Mailbox-2008, Mailbox-2007, etc. Try this with just one folder to start. If you see improved results you may need to repeat the procedure for another large folder, and so on. Other users of Archive To Go have reported positive results from this technique.
• If you want to include native GroupWise archives, please make sure the folders are not ‘Read-only’.

Hope this helps.

Regards,
Advansys Support

[Support 3]

Sample code above works in GroupWise 7.0.3 (build date 08/05/2009) but failed in GroupWise 8.0.1 (build date 26/08/2009).

Looks like a bug in GroupWise 8 client, we will report this to Novell.

Regards,
Advansys Support

[Author]

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