Support 1a

[Support 1a]

I was able to remove the Archive menu from the main GroupWise actions menu using Formativ Admin 1.0.3.3 and GroupWise 5.5 EP using the sample code shown earlier in the thread. I ran the applet manually, then restarted the GroupWise client in order have the menu dissapear.

I would suggest you try installing the latest version of Formativ Admin 1.0.3.3 and trying again. I will email you a link to the file directly.

Advansys Support

[Support 1a]

I am sure we will be able to resolve this issue.

Could you please email the following to support@advansyscorp.com:

1. Your configuration information via the GroupWise main menu Help|About Formativ.

2. The zipped contents of your C:Program FilesAdvansysFormativLocal directory.

Thank you,

Advansys Support

[Support 1a]

Could you please post an example of the types of characters you are trying to display. It would be ideal if you could include an actual applet code snippet that includes some of the characters that cause problems.

Thank you,

Advansys Support

[Support 1a]

We haven’t received any reports of a similiar nature, so we will need to obtain more information about the versions of GroupWise and Formativ you are using, along with environmental information.

Start GroupWise, then from the main GroupWise menu select Help|About Formativ. When the Formativ About dialog appears, select the Configuration tab. Press the Copy to Clipboard button, which copies the configuration information to the Windows clipboard.

Please post a reply to this thread and paste the configuration information from the clipboard into your reply, or email it to support@advansyscorp.com.

Thank you,

Advansys Support

[Support 1a]

The menu removal feature has not changed between Formativ 1.0.x and 1.5. Some GroupWise menu items cannot be removed using this facility, so it is possible that the archive menu falls into this category under GroupWise 5.5. Are you able to remove another menu item from the Actions menu?

In any case, I’ll try this here using 5.5 EP and Formativ 1.0.x

Advansys Support

[Support 1a]

The following code works for on GroupWise 6.01 and Formativ 1.5:

Sub Main(Client, GWEvent)

  Groupwise.RemoveMenuItem("GW.CLIENT.WINDOW.BROWSERActionsArchive")

End Sub

Because you are removing a menu item from the main GroupWise toolbar, the removal does not take place until the next time you start GroupWise. This is due to the design of GroupWise. Try restarting your client and try again.

If you continue to experience a problem, please advise the versions of GroupWise and Formativ you are using.

Advansys Support

[Support 1a]

There was a problem with the applet recorder when used with international versions of GroupWise. This problem has been fixed in the latest versions of 1.0.x and 1.5.

Advansys Support

[Support 1a]

Version 1.5 is now available. It contains many new features, including the ability to create new interfaces and forms in GroupWise using HTML.

[Support 1a]

Yes. Have a look at the GroupWise.ItemArchive() method in the Formativ Language Guide.

You can also use the Message.Archived property to archive messages. To use the Message.Archived property, you first need to access the message object, which is available a multutude of way via the GroupWise.Account… property. See the top ‘Accessing Items in the Message Store’ in the Programmers Guide for more information on how to access existing messages.

I hope this information helps.

Advansys Support

[Support 1a]

Jim,

This is quite unusual. We certainly haven’t received any reports similiar to this one. I’m not sure how Formativ could be affecting your ‘From’ data when you compose an email message. Likewise, the other issue you describe is very unusal. No Formativ applets change the message class as you describe.

I would suggest you manually move all your local applets (you’ll probably find them under ‘C:Program FilesAdvansysFormativLocal’) to another location, then restart GroupWise. This will stop Formativ from potentially running any applets on certain GroupWise events. Compose a new email message to see if you still get a lowercase ‘j’.

If you still have the problem, try uninstalling Formativ runtime, and try again.

I look forward to seeing the results of your testing.

Thank you,

Advansys Support

[Support 1a]

Sorry – my mistake. The option I referred to only exists in version 1.5. Don’t check the Debug mode option.

We are not aware of any software conflicts. I note you are using Faxware, and something called ‘HGAGWX’, but I assume these were installed before you encountered a problem?

The first step would be to ensure all your local applets have been removed/backed up, then re-install version 1.0.x. The error message you describe is indicative of a newer applet (i.e. version 1.5) being executed with an older version of Formativ.

Please let us know how you proceed.

Advansys Support

[Support 1a]

Sorry to hear you are having problems.

Is it possible that you installed a newer version of the Business Solutions Pack applets around the time the applets stopped working? Assuming you could once run the applets, something must have changed within your environment.

I would suggest the following steps:

1. Use Windows Add/Remove programs to uninstall whatever version of Formativ is currently installed.

2. Because you have a mix of old and new Business Solution Pack applets, manually backup all applets from your C:Program FilesAdvansysFormativLocal directory, then delete them.

3. Manually delete the file formativ.cpl from the windows system32 directory.

4. Install the version of Formativ you own a licence for. If you have not purchased a licence, install version 1.5. (Note you cannot mix version 1.0.x and 1.5 Business Solutions Pack Applets).

5. I would suggest you open the Formativ Control panel applet, select the ‘Support’ tab and check the ’95/98/NT fix’ checkbox.

If you still encounter problems, please email the following to support@advansyscorp.com:

1. Your configuration information via the GroupWise main menu (Help|About Formativ)

2. The zipped contents of your C:Program FilesAdvansysFormativLocal directory.

Thank you.

Advansys support

[Support 1a]

Simon,

You may wish to download the Formativ 1.5 Distribution Kit:

Distribution Kit

The Distribution Kit contains resources designed to make distributing and registering Formativ on large numbers of workstations easy. The kit includes installer command line parameter information, Novell ZENworks AXT files, GroupWise AddOn directory configuration files and documentation.

You could use the Windows installer config file feature to specify the location of the data and applet directories. This is documented in the kit, but here is a snippet:

quote:

---

If the setup program is executed with the /i command switch, it first checks to see if a plain text file with the name specified after the switch exists in the same location from which the installation is executing. (Three sample configuration files are installed with the distribution kit: formativ_full.ini, formativ_pgm.ini and config_example.ini). If such a file exists, it reads a number of settings from this file and uses those settings in place of the defaults used by the setup program. An example of a complete installation INI file is shown here. No single value entry is essential, and you may elect to include only value lines for those settings you wish to override.

;——————————————————————————–

; Advansys Formativ Example Installation Configuration File

;

; This file documents the possible settings that can be used to control the

; installation of Formativ 1.5. All values are optional. Not all options are

; applicable to all versions of Formativ. See the Distribution Kit Guide for details.
;——————————————————————————–

;——————————————————————————–
; Specifies default paths
;——————————————————————————–

[Paths]
Local Applets=C:datalocal
User Data=C:datauser
Library Backup=C:databackup

;——————————————————————————–
; Specifies default config
;——————————————————————————–

[Configuration]
Install Local Applets and Data=1
Maintain Existing Path Settings=1
Portal Folder Enabled=1

;——————————————————————————–
; Specifies the network protocol to use when accessing applets stored in the
; Directory.
;
; Usage:
; 0 – None (Use local applets only)
; 1 – NDAP if the NetWare client is installed, otherwise use LDAP
; 2 – Use specific protocol as indicated by the Override setting (see below)
;
; Override:
; 0 – NDAP (defaults to local access if the NetWare client is not installed)
; 1 – LDAP
;
;——————————————————————————–

[Protocol]
Usage=1
Override=1

;——————————————————————————–
; Specifies default LDAP settings
;——————————————————————————–

[LDAP]
Port=389
SSL Port=636
Use SSL=0
Server=
Username=
Certificate=
Server Requires Logon=1

The use of each value is shown below:

Local Applets=

This setting controls where Formativ will store personal applets for this user. This could be a directory on a local PC or a network directory. If this setting is not specified, Formativ will use a directory called Local under the Formativ program directory.

User Data=

This setting controls where user data will be located. The Formativ applet language contains a function which returns this location, and is used by many applets to access data files. If this setting is not specified, Formativ will use a directory called Data under the Formativ program directory.

---

I hope this information helps.

Advansys Support

[Support 1a]

The setup program makes a number of entries in:

HKEY_CURRENT_USERSoftwareAdvansys Corporationformativ1.0

These HKEY_CURRENT_USER settings are required for the correct operation of Formativ. They will not be made for the appropriate user if the software is installed while logged in as another user. In this respect, the software does need to be installed while logged into the workstation using the target end-user ID.

Advansys Support

[Support 1a]

What level of access has the end user been granted – Standard User, Restricted User, etc?

Advansys Support

[Author]

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