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Viewing 15 replies - 481 through 495 (of 712 total)
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  • in reply to: Message Viewer #8729
    Support 1
    Participant

      Sheldon,

      Thank you for reporting this issue.

      Engineering has been able to replicate this behaviour. It appears to be due to the classification (new in Windows XP) of .ZIP files as a kind of folder (ie. Shell extension).

      Please be advised that Message Viewer has been updated to correct this error. Accordingly, an updated installer for the Message Saver Pack will be made available in the next day or two. This is a free update to the software.

      Regards,
      Advansys Support

      in reply to: How to restore admin utility #5265
      Support 1
      Participant

        Thank you for your enquiry.

        I am not sure why the Manage Applets item is missing from your Applets menu.

        Could you send your Formativ configuration, please, to support@REMOVE-THISadvansyscorp.com ? You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your email.

        Regards,
        Advansys Support

        in reply to: Rollout of Applet #7174
        Support 1
        Participant

          I look forward to hearing about your progress.

          Regards,
          Advansys Support

          in reply to: Access Violations #5507
          Support 1
          Participant

            Thank you for your enquiry.

            This is indeed a known issue, which is addressed by the following (quoted from the Formativ Readme document):

            quote:


            – Not closing certain item editors in the Form Designer prior to saving the form may cause an access violation. You should manually close any popup form editors prior to saving a form.


            At this stage this is the only workaround that I know of. So for example, after using the ListView columns editor, you must close the editor before you close the Forms Designer (whether you save or cancel changes).

            I hope this information is helpful.

            Regards,
            Advansys Support

            in reply to: Stationary #5902
            Support 1
            Participant

              Please see my response in the other thread that you posted this enquiry to.

              Advansys Support

              in reply to: Getting Company Letterhead into Stationary #8726
              Support 1
              Participant

                Thank you for your enquiry.

                Stationery is designed to work exclusively with HTML.

                If you wish to include a letterhead and similar ‘form’ elements in plain-text email, then Personalized Emailer Pack or Templates may be what you require.

                Regards,
                Advansys Support

                in reply to: Activex core and ndap message #8727
                Support 1
                Participant

                  Thank you for your enquiry.

                  The latest version of the NDAP ActiveX controls requires manual registration before they are available for use. Details on how to do this are in the documentation (activex_ndap.html) in the installation folder; the following is quoted from the section on installation:

                  quote:


                  To register the controls, click Start->Programs->ActiveX Controls for Novell Services->NDAP ->Register Controls. You can also register the controls by running REGOCX.BAT file from the command prompt.


                  I hope this information is helpful.

                  Advansys Support

                  in reply to: Stationary #5903
                  Support 1
                  Participant

                    Please see my response in the other thread that you posted this enquiry to.

                    Advansys Support

                    in reply to: Phone Messages #7188
                    Support 1
                    Participant

                      If you are interested in the option of custom development by Advansys, then please contact sales@REMOVE-THISadvansyscorp.com with the details of your requirement.

                      Regards,
                      Advansys Support

                      in reply to: Phone Messages #7187
                      Support 1
                      Participant

                        Thank you for your enquiry.

                        Unfortunately, at present we do not have a solution like the one you describe.

                        It is possible to custom-develop such a solution if that is appropriate for your organization.

                        Can you say how many users in your organization would require this solution?

                        Advansys Support

                        in reply to: Stationery will not read NDS #8724
                        Support 1
                        Participant

                          Thank you for the update. I am glad to hear that you got the ActiveX controls working.

                          Earlier versions of these controls would be registered automatically on installation. As I expect you discovered, you have to run the utility “Register Controls” with the current version if you want the controls registered.

                          I will ensure that the documentation for Stationery is updated to include a reminder about this change.

                          Advansys Support

                          in reply to: Message Saver and saving using original folder structure #8721
                          Support 1
                          Participant

                            Johan,

                            Thank you for your enquiry.

                            The feature you describe is in the enhancements database for the Message Saver Pack, and we hope to include it in the next major release. We know that this feature will be valuable to Message Saver users. Unfortunately I have no information about the likely date for this release.

                            How important is it for the target folder structure to be as you describe? That is, is it essential that the file system record the folder structure? Would it be equivalent for you to have the folders stored in a database or other structured file, as long as folders and messages can be browsed in a similar manner to that in GroupWise (using Message Viewer)?

                            Regards,
                            Advansys Support

                            in reply to: dll Error when launching Web portal #5901
                            Support 1
                            Participant

                              Thank you for your enquiry.

                              Are you running the McAfee VirusScan 7.5 or later? If so, this is a known issue. Please see this thread for the resolution.

                              Regards,
                              Advansys Support

                              in reply to: Add Edit Message Note #5896
                              Support 1
                              Participant

                                I have installed this solution (running GroupWise 6.5.3) and it works for me; I can run it by clicking the item Add/edit message note on the message list context menu.

                                It sounds like you have both secure and open source versions installed. Formativ Runtime will not execute an open source solution, nor integrate it with the GroupWise toolbars/menus. The presence of an open source solution, along with its closed source counterpart, may be preventing Formativ from handling the closed source solution normally.

                                I would suggest that you remove the file add or edit message note.vbf, restart GroupWise and try again.

                                You can determine which solutions are available to Formativ (given a standard installation, there are several possible locations) by looking at your Formativ Configuration. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab. Scroll to the end of the text to the section Available Applets where you will see their complete file names listed.

                                Regards,
                                Advansys Support

                                in reply to: Editing received mail function #5898
                                Support 1
                                Participant

                                  As MA has pointed out, it is not generally possible to edit messages once they exist in the GroupWise message store. This is useful in order for GroupWise to provide secure records of electronic correspondence (who wrote what to whom and when, etc.).

                                  You may like to look at an alternative to Add/edit message note in the more sophisticated commercial solution Message Notes.

                                  Advansys Support

                                Viewing 15 replies - 481 through 495 (of 712 total)