Support 3

[Support 3]

We have tested the CSV Address Book Importer solution which appear to work fine with the following sample data.

quote:

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“Brian Smith”,Brian,Smith,brian_test@hotmail.com
“John Bell”,John,Bell,john_test@hotmail.com

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Matching GroupWise field: Name, First Name, Last name, Email-Address

NOTE: The CSV file needs to comply with the following standard:
– Each field needs to be comma separated.
– Each line (record) needs to be separated by a hard return. Note: a hard return should be used only to separate each line and not be included within field information.
– Field need to be place with double quote if it contains space character (i.e. “Brian Smith”).

After import, you may need to re-start the GroupWise client to refresh the Address Books.

Hope this helps.

Regards,
Advansys Support

[Support 3]

Does the “Address book 1”, “Address book 2”, “Address book 3” contain any contacts or they also empty?

Free Formativ Personal Microsoft Outlook Migration is designed to migrate data from each user. In order to migrate bulk users, you have to run this solution on each user’s account to migrate data from Outlook. However, we will recommend to use other tools which is designed to migrate data from Exchange server or PST file.

Regards,
Advansys Support

[Support 3]

Importing large number of contacts can slow down GroupWise process. It is a known issue to GroupWise. To avoid the slowdown, you can try to import emails & calendar items then contacts later.

>Also, when importing contacts, it seems to have a problem when the contact “book” is 3 three down in the path. No contacts are in the imported contact book.

Could you provide more information about “the contact “book” is 3 three down in the path”?

Please check your MAPI configuration, the text below copied from the Personal Outlook Migration help.

quote:

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There are well known MAPI configuration issues when running both the GroupWise client and Outlook on the same workstation. Prior to migration, prevent Outlook using the Novell MAPI default settings by configuring the Outlook client to prompt on startup for the MAPI profile to be used.

You can configure this behavior in the Outlook client under Options | Mail Services | Prompt for a profile to be used. On Windows 2000 or above, you can also set this option by using the Windows Control Panel | Mail | Show Profiles, “When starting Microsoft Outlook, use this profile:” Prompt for a profile to be used. When Outlook starts and prompts you for the profile, select the appropriate one to connect to your Outlook data.

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Once the above MAPI configuration defined, start the Outlook client and review the address books, close the Outlook client. Start the GroupWise client, make sure the address books are related to GroupWise then start the convertion process.

Regards,
Advansys Support

[This message was edited by Support 3 on March 12, 2008 at 03:20 PM.]

[Support 3]

Thanks for the feedback.

Regards,
Advansys Support

[Support 3]

Unfortunately, no Token API (http://developer.novell.com/documentation/gwtoken/index.html?gwtokens/data/hj8ej8g5.html) available to sort and move the rule to the top of the list. You may need to move it manually and add “Stop Rule Processing” action to process any other rules.

I haven’t confirmed but you may able to create a rule and set the position using the SOAP API (http://developer.novell.com/wiki/index.php/GroupWise_Web_Service_%28SOAP%29). Please see the SOAP documentation for more information.

Regards,
Advansys Support

[Support 3]

Sorry for the delay.

ComposingItem is a Formativ wrapper around draft message. Draft message is the composing message which is not sent/saved. Its lets the developer to easily access the draft message properties. In GroupWise, you can access the message properties using the Token API, Object API and SOAP API (GroupWise 7 onwards).

If the message view is open then you can access the message properties using then Token API: http://developer.novell.com/documentation/gwtoken/index.html?gwtokens/data/hj8ej8g5.html. You can use the Formativ wrapper to the Token API or use the ThrowToken to call the native API. See the example below with two approach:

Formativ wrapper:
groupwise.AddressBookDlg()

ThrowToken method to call the native API:
msgbox groupwise.throwtoken(“AddressBookDlg()”, iRetunVal)

Hope this helps.

Regards,
Advansys Support

[Support 3]

Sorry, we are not aware about any solution which will open the MSG file in GroupWise. May be you need to search on the web.

On a separate note, we have written “Personal Microsoft Outlook Migration” solution (http://www.novell.com/coolsolutions/tools/14282.html) which migrates Microsoft Outlook Email, Appointments, Contacts, Journal entries, Tasks and Notes into GroupWise. This is free solution and you can download from the above link.

Hope this helps.

Regards,
Advansys Support

[Support 3]

It should work. Once you create the Trusted Application key, it may take a few minutes for the Trusted Application to synchronize to your GroupWise system. Please wait a few minutes before attempting to use the solution or restart the GroupWise client.

You need to specify connection properties for one or all of the Post Offices in the system. While specifying Post Office connection information is optional, it ensures the application is able to access all objects in your GroupWise system, regardless of topology.

Have you specify the IP-Address for the Trusted Application? We recommend not to specify the IP Address which sometime can cause unable to login.

Hope this helps.

Regards,
Advansys Support

[Support 3]

You need to press SHIFT+ENTER in the portal to insert a hard return. Its a known issue to Novell and they are hoping to fix it in GroupWise 8.

Regards,
Advansys support

[Support 3]

Thanks for the post, I will pass it to the engineers.

Regards,
Advansys Support

[Support 3]

Thanks for your post.

Archive To Go creates portable snapshot of a GroupWise mailbox, messages you delete from GroupWise after creating the archive will not be removed from the Archive To Go atchive. GroupWise Forward option will create a new message which will not link to the original message, so deleting the original message will not delete the forward message and the attachment.

Hope I have not misunderstood your question.

Regards,
Advansys Support

[Support 3]

We haven’t received any report about this issue in Windows 2003 Server.

We have only received the following Formativ Form issue in Vista, where the additional tab (i.e. ‘Additional’, ‘GroupWise’, etc) not available.
http://www.advansyscorp.com/forums/topic/5301061751/

– Are you able to re-produce this behaviour in another machine?
– Can you re-produce this behaviour in another OS (i.e. XP)?

Regards,
Advansys Support

[Support 3]

Good luck.

Regards,
Advansys Support

[Support 3]

Enginners has confirmed that Novell has added Mime file support on saving message but haven’t updated the documentation. You can use the ThrowToken() method to call GroupWise token. Please see the code below to save the message to Mime type.

  
  iMessageID = groupwise.ItemMessageIDFromView()
  msgbox groupwise.throwtoken("ItemSaveMessage(""" & iMessageID  & """;""c:temptest.eml"";900)", iRetunVal)   

Supported FileFormat:
“AnsiText” – 106
“Mime” – 900
“RichText” – 899
“WordPerfect60” – 269

Regards,
Advansys Support

[Support 3]

Novell not yet updated GroupWise Token API – ItemSaveMessage() method to save the message as MIME type (eml). We have seen in many case, features available in GroupWise client not expose to the API. We will contact Novell, please feel free to post message to Novell online forums.

Regards,
Advansys Support

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