Support 3

[Support 3]

Thank you for your follow-up message that all is well.

Regards,
Advansys Support

[Support 3]

The information has been sent to you via direct email.

Regards,
Advansys Support

[Support 3]

It appear, you may have incorrect data structure in your CSV file. CSV file usually have one row per line, each column should separated by the ‘,’ or ‘;’ character. You can choose the separator character in the Personalized Emailer solution.

Many of our customer using the CSV as data source and we use it internally. You can try to open the CSV in MS Excel, review the records then save as CSV. No hard return character should exists in column value. You can also test the solution by creating a new CSV file with couple of records from your existing CSV file.

Hope this helps.

Regards,
Advansys Support

[Support 3]

You can try our Personalized Emailer (http://advansyscorp.com/formativ_pack_personalized_emailer.htm) to send personalized emails directly from GroupWise. Supports input from GroupWise Address Books, Address Book Groups, CSV files, ACT! and Databases (MySQL, MSSQL, Oracle, Access etc.).

Formativ commercial products are provided as free, fully featured 30-day trial software. For continued use beyond the evaluation period, you need to purchase and register the product with a registration key.

Regards,
Advansys Support

[Support 3]

We think the issue is environmental. Please make sure you are running the latest point release of the GroupWise 7 client.

Lets see your results on testing to another workstation. You may consider to install another solution (http://www.novell.com/coolsolutions/feature/9485.html) to see whether the same behaviour occur on both solutions.

If the problem persists, please send the Formativ Configuration to support. You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

Regards,
Advansys Support

[Support 3]

– What is your operating system?
– Does the user who unable to execute from the toolbar has the admin or limited rights to the machine?
– Can you re-produce this behaviour in another machine?

Regards,
Advansy Support

[Support 3]

Could you please let us know which solution you are using or how you creating the mass mailout?

As we have said earlier, we strongly recommend against using Microsoft Word as your HTML editor. When a Word document is saved as HTML, Word includes HTML codes which make the HTML file incompatible with a GroupWise HTML message.

Regards,
Advansys Support

[Support 3]

The “From” field value will be “Test (Brian Smith)” once modified by the Applet. Generally the value is “Test”.

Hope it make sense.

Regards,
Advansys Support

[Support 3]

– Are you using the Personalized Emailer (http://advansyscorp.com/formativ_sol_personalized_emailer.htm) solution?
– Is your template message created in MS Word? We strongly recommend not to use the Word document as template message. MS Word uses different format which not supported in GroupWise. We recommend to use the HTML editor.
– Which version of GroupWise you are running (See GroupWise help – About GroupWise)?
– Can you re-produce this behaviour?

Regards,
Advansys Support

[Support 3]

We have recently received similar enquiry from another client. Our engineers have done some quick tests, we can write an Applet to set the From address to the login user when proxy to another account. For example, User1 proxy to User2 and reply a message. Our Formativ applet will integrate with OnReply event and will change the From field to User1. Only issue we have found during testing, we use the Token API to set the from field, the received message will have the proxy account name. Example:

From: Test (Brian Smith) [Where “Brian Smith” is the proxy user]

The behaviour is different when the From field modified by the GroupWise client. We think the GroupWise client use different technique which not yet expose to Token API.

Currently we have limited resources as as we are participating in “GWAVACon – San Diego” seminar .

Please write a message to support (support@advansyscorp.com) to register your interest.

Regards,
Advansys Support

[This message was edited by Support 2 on January 23, 2008 at 03:38 PM.]

[Support 3]

We have sent the information to you via email.

Regards,
Advansys Support

[Support 3]

We have sent the information to you via direct email.

Regards,
Advansys Support

[Support 3]

I think you may require the read rights to the domain and also the path to the domain database. See the Admin API for more information.

The sample code below connect to the domain. You need to iterate through the Users collection and compare with the login user (i.e. GroupWise.account.owner.displayname)

  
   Set oAdminSystem = CreateObject("NovellGroupWareAdmin")
   oAdminSystem.Connect("p:gwdomain")
   set oDomain = oAdminSystem.ConnectedDomain

   msgbox oDimain.Name

   '< Iterate the users collection and display relevant user information...>

   set oDomain  = nothing
   set oAdminSystem = nothing

Hope this helps.

Regards,
Advansys Support

[Support 3]

I think you only need the read rights to the domain to access the expire date. What you mean by the “coded User Account”?

Another option without access to the wpdomain, an admin applet which read the users mailbox expire date and create a xml file and post in a web. A user applet download and read the xml file and produce the information relate to the user.

Regards,
Advansys Support

[Support 3]

Not sure whether you can avoid this behaviour.

Other option is to create the Mime.822 file with Plain Text and HTML section. Its a complex task to create the Mime.822 file specially you need to encode as Quoted-Printable, etc. See a Mime.822 file for details. You need to add the Mime.822 file as an attachments like the TEXT.htm file.

Regards,
Advansys Support

[Author]

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