Support 1

[Support 1]

Another way to remove the unwanted icons is to remove/rename the corresponding applet files which were installed by the Presentation Pack installer. For each of your users, follow the directions below:

• If you chose to install for the current user only, use File Explorer to find the directory similar to:

  C:Documents and Settings[user name]My DocumentsAdvansysFormativApplets

  If you chose to install for all users, use File Explorer to find the directory below:

  C:Documents and SettingsAll UsersApplication DataAdvansysFormativ1.0Applets

• Delete the following files (or rename them with an extension like “.bak”):

  Multiple Signatures_Flexalock.vbf
  Remote Image Inserter_Flexalock.vbf
  Templates_Flexalock.vbf

You may need to do an equivalent file removal if distributing applets via eDirectory.

I hope this helps.

Regards,
Advansys Support

[This message was edited by Support 1 on April 25, 2006 at 05:36 PM.]

[Support 1]

You are most welcome. Thanks for letting us know.

Regards,
Advansys Support

[Support 1]

Thank you for your enquiry.

This sounds like a user rights issue. Could you please log in to Windows on the same machine using an account which has Administrator rights, then try to start GroupWise?

If you find that GroupWise starts (and loads Formativ) without error, I think you will need to modify the security rights of the user involved.

I hope this helps.

Regards,
Advansys Support

[Support 1]

Great news. Thanks for sending an update.

Regards,
Advansys Support

[Support 1]

Thank you for reporting this error.

I am not sure what causes this – there are several possible causes. You note “this happens only on certain messages…” Do they have anything in common, eg. type: Appointment, Note, etc? Could you send some sample message (.FML) files to support@advansyscorp.com, please? To determine which FML file corresponds to the message displayed in the Viewer:

• Go to the Properties tab. Scroll down to the end of the text where you should see the item “File Name:” with a full path displayed.
• If the error prevents you from doing the above, open another message in the same folder and go to its Properties tab. The “File Name:” item includes the directory containing these messages. Now use File Explorer’s Search feature to find the file, specifying the subject of the problem message at “A word or phrase in the file” and the directory at “Look in”.

What type of folder (eg. Sent Items, Work in Progress, personal) contains the problem messages? What version of GroupWise are you using?

Could you zip the contents of the _metadata folder, and send it to support@advansyscorp.com, please? The folder does not contain any email message content – only subjects, dates and sender/recipient information. We would destroy the metadata and your sample FML files once the source of the problem has been ascertained.

Regards,
Advansys Support

[This message was edited by Support 1 on April 17, 2006 at 07:22 PM.]

[Support 1]

Thank you for your enquiry.

In order to include message property information in archived messages, please follow these steps:

• Start GroupWise and log in to the user account that you wish to archive. NB: Ensure that GroupWise is not proxied to some other account.
• Start Archive To Go Creator. The login page of the Wizard will display the ID of the logged-in user. Enter the password at the box provided, click Next and proceed through the remaining pages.

You should find that archiving now works as you require.

We are not aware of any issues regarding message property information. The fixes noted in the update of 23 December 2005 were not related to message properties.

I hope this helps you.

Regards,
Advansys Support

[This message was edited by Support 1 on April 10, 2006 at 07:37 PM.]

[Support 1]

Jim,

Thank you for your enquiry.

From the examples you include, the correct path to choose is:

  server/vol1/users/username

However, since you have tried both paths, something else is preventing the inclusion of the native Archive.

Secondary Archives will not be included unless you check the box to include the default native Archive. Have you done this?

Regards,
Advansys Support

[Support 1]

There are several configuration options available with Windows Messaging Service (WMS).
I cannot give you general advice on which options to change; this depends on your Windows/Outlook/Exchange environment. You could try the support resources for Outlook (eg. online Help, FAQ, Knowledge Base).

It is important to set up WMS with one profile for GroupWise and one profile for Outlook. At the very least, these messaging clients must not share a profile. You can configure WMS by going to your Windows Control Panel, then open the Mail item.

Regards,
Advansys Support

[Support 1]

In general, programming languages store floating-point numbers in approximate form. This means the value that you write to a floating-point variable X may be slightly different to the value that you read from X.

The VBScript function Round() may be what you are looking for. Here is a sample of usage:

  field3.text = Round(x, 2)

For more information on the inexactness of floating-point representation in computing, see http://en.wikipedia.org/wiki/Floating_Point#Problems_with_floating-point.

Regards,
Advansys Support

[Support 1]

Thank you for your enquiry.

I am not aware of a solution for GroupWise which does what you describe. However, it should be possible to develop a Formativ or other solution which takes advantage of the AttachmentSize property of an attachment. This property is available with GroupWise 6.5.2 and later.

If you are interested in custom development of a solution like this, please contact one of Advansys’ custom development partners.

Regards,
Advansys Support

[Support 1]

Thank you for your enquiry.

It sounds like you may have come across the same issue addressed in part 1 of this earlier post to this Forum by Support.

In case you find that the above information does not resolve the issue, please indicate the details of the environment. That is, which version is installed of:
– Archive To Go
– Microsoft Internet Explorer
– Microsoft Windows

I hope this helps you.

Regards,
Advansys Support

[Support 1]

Thank you for your enquiry.

According to Novell, a defect prevented the OnReply event from firing when choosing an item from the Reply dropdown button (as opposed to clicking the Reply button, then choosing an option). This was fixed in GroupWise 6.5 SP1.

Perhaps there is a GroupWise field test fix available for 6.0.x?

Alternatively, you could experiment with changing when OnReply is fired, ie. before or after GW event.

I hope this helps.

Regards,
Advansys Support

[Support 1]

Dear L.P.,

Thank you for your enquiry.

If you want the custom data to be available at the GroupWise account level (ie. not limited to a specific machine), then consider using the Web Browser technique.

Alternatively, you could take advantage of the user application data options provided by Microsoft Windows 2000 and later (roaming, non-roaming, per machine). The following sample illustrates how to obtain the Windows data folder for a specific, roaming user, eg. the user application data folder could be on a file server:

  dim oFileSystem
  dim iFilePath

  set oFileSystem = Utilities.FileSystem
  with oFileSystem
    iFilePath = .PathAddSeparator(.PathAppData) & "Advansys"
    iFilePath = .PathAddSeparator(iFilePath) & "Stationery"
    iFilePath = .PathAddSeparator(iFilePath) & "Config.xml"
  end with

This might produce a file path like:

C:Documents and SettingsJane DoeApplication DataAdvansysStationeryConfig.xml

In the above example, the data is stored in XML but could equally be stored as CSV. Either form is also possible with a hidden GroupWise message (as in the Web Browser technique).

I hope this helps.

Regards,
Advansys Support

[This message was edited by Support 1 on March 27, 2006 at 02:18 PM.]

[Support 1]

Dear Michael,

Thank you for your enquiry.

I think you may be referring to the Message Saver solution in the Message Saver Pack.

Have you installed Microsoft Internet Explorer 5.5 or later? MSXML (included in IE 5.5) is required by Message Saver. In addition, the Windows Script Host is required by Message Saver. Please check the list of requirements in the Readme installed with the Pack.

If your system has all the required software installed and you still get this error, please send your Formativ configuration to support@advansyscorp.com . You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

I hope this helps you.

Regards,
Advansys Support

[Support 1]

Thank you for your question.

For the moment we suggest that you download the Raize Components 4 Trial to obtain a documentation resource. We are looking into this matter and will write again as soon as we have more information about obtaining documentation for Raize Components 3.

Regards,
Advansys Support

[This message was edited by Support 1 on March 20, 2006 at 03:16 PM.]

[Author]

Replies