Support 3

[Support 3]

Please see our Multiple Signatures (http://advansyscorp.com/formativ_sol_multiple_signatures.htm) example signature which use the external images. You will need to install the Multiple Signatures then run the solution from the email toolbar. See the signature source for more information.

Hope this helps.

Regards,
Advansys Support

[Support 3]

It may work with one PosToEndOfText. I am getting the impression that you may need to call twice for the disclaimer and logo. Unless you combine the logo & disclaimer to one file. I will also suggest prior to append the logo/disclaimer, set the focus to the message body.

call groupwise.FocusSet(fcsMessage, “”)

Regards,
Advansys Support

[Support 3]

You can use our Multiple Signature (http://advansyscorp.com/formativ_sol_multiple_signatures.htm) solution to insert signature on message. You can define a default signature (plain text or HTML) to be automatically inserted when you run the solution. Be deafult, you can execute the solution from the Message toolbar but you can change the Applet integration to OnSend event which will add signature automatically each time you send a message. You can use the Formativ Studio or Formativ Creator to modify the applet integrations (Start Formativ IDE from the GroupWise toolbar, select the applet, select Integration tab, click Email – Events, check OnSend checkbox).

Alternatively, if you have in-house experience then you can write a custom applet to insert the image at the end of the current message.

Regards,
Advansys Support

[Support 3]

Many thanks for your post. Yes, we can reproduce the behaviour in-house.

The issue is related to the Novell GroupWise client. We will contact Novell now and post any update in this thread.

Regards,
Advansys Support

[This message was edited by Support 2 on February 19, 2008 at 10:22 PM.]

[Support 3]

We will communicate to you by direct email.

Regards,
Advansys Support

[Support 3]

Thanks for your post.

We have only couple of reports about this behaviour and so far we are unable to re-produce the behaviour in-house which makes it difficult to solve.

Our engineers believe the issue could be environmental to the machine or GroupWise account as the Formativ works fine for some users but not for a specific user. It could be a bug in the GroupWise 3rd party plugin.

– Does the Formativ toolbar button works when you change the User B – View/Toolbar/Main ticked ON?
– Can you run the Applet from the User B GroupWise – Applets menu?
– Making sure the GroupWise View issue, does the Formativ toolbar button works when you change the User A – View/Toolbar/Main ticked OFF?

Look forward to hearing from you.

Regards,
Advansys Support

[Support 3]

Sorry for the delay in our response.

Are you able to re-produce the same behaviour when you install Formativ Runtime manually?

Regards,
Advansys Support

[Support 3]

We haven’t had any report about this issue, it could be environmental. Please see below some suggestions.

– May be you can try to use ZENworks to install Formativ.
– May be you need to log-in as administrator then try to install the products.
– Does this behaviour appear on all machine, few machine or specific user?
– If the behaviour appear on a specific machine/user then may be you need install it manually.

Hope this helps.

Regards,
Advansys Support

[Support 3]

We haven’t use the ADDON feature to install Applet. Based on the Novell documentaion (http://www.novell.com/documentation/gw55/index.html?page=/documentation/gw55/gw55cls/data/a3sf9g7.html), you should be able to install multiple components using AddON. You need to create ADDON.CFG file for each component, create subdirectory and place the installer. Please read the link above for more information.

You can download a sample ADDON.CFG file from the link below:
http://www.advansyscorp.com/formativ_distribution_kit.htm

We usually recommend to use the Formativ Applet Library. Advansys Formativ is a fully eDirectory/NDS aware application that can be centrally managed using either Novell’s NWAdmin or ConsoleOne tools. These are the same tools used by GroupWise and Netware administrators around the world to manage their networks, so administrators will be instantly familiar with the Formativ management environment. Please see the link below for more information:
http://www.advansyscorp.com/formativ_management_more.htm

Regards,
Advansys Support

[Support 3]

Thanks for your feedback .

Regards,
Advansys Support

[Support 3]

Could you please send your Formativ Configuration to Support (support@advansyscorp.com). You can obtain the configuration by selecting Help | About Formativ… from the GroupWise main menu. When the About Formativ dialog appears, go to the Configuration tab and click the button Copy to clipboard. Then paste the text into your reply email (or save it to a plain-text file and include it as an attachment).

Regards,
Advansys Support

[Support 3]

We have few report about this error and not sure why the GroupWise client display the error. Please see below some suggestions to resolve the issue:

– Rebooting the computer.
– Reducing the number of messages being saved (We recommend to save a small batch of messages as GroupWise can slow down dramatically when processing large batch of messages).
– Make sure you are running the latest point release of the GroupWise client.

Hope this helps. Please do not hesitate to contact us if you have any further questions or comments.

Regards,
Advansys Support

[Support 3]

The error indicate the Personalized Emailer unable to find the Mime.822 file on the master template message. We only seen this error in some beta GroupWise client where the client failed to create the “Mime.822” file.

Our engineers recommended you to upgrade the GroupWise client to latest point release as you are running “GroupWise 7.0 (7.0.1 14/12/2006)”.

You can also try to use the Field Inserter to insert field then save the message to (CTRL+S) Work-In-Progress folder, finally use the Personalized Emailer to create the emails.

Hope this helps.

Regards,
Advansys Support

[Support 3]

You need to add the “TEXT.htm” then “Mime.822” file as an attachment. You can test it by creating a draft message in GroupWise client, add an embedded image to the message body, save the message. GroupWise will create the Mime.822 and Text.htm file, save these files to disk.

The example code below send message using the Mime.822 file.

  
  Set newMail = GroupWise.Account.workfolder.Messages.Add("GW.MESSAGE.MAIL")
  newMail.Recipients.Add "name@gmail.com","" , 0
  newMail.subject = "Test message"
  call newMail.attachments.add("c:tempTEXT.htm", fgwFile, "TEXT.htm")
  call newMail.attachments.add("c:tempMime.822", fgwFile, "Mime.822")
  newMail.send

Hope this helps.

Regards,
Advansys Support

[Support 3]

It appear, too many columns in the CSV as the Excel also unable to open. You need to remove some columns from the CSV file. You can make a copy of the original file and remove unnecessary columns.

Sorry, we are unable to test it as the issue appear to be data related.

Regards,
Advansys Support

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